Guest Relation Executive

• To deal with patient requests, enquiries and complaints daily prior to them escalating into a formal complaint
• To handle all patient concerns and pro-actively ensure all patients’ needs are met. To be a point of contact for all departments regarding the Patient Experience
• To handle any special patient requests and deal with any complaints or patient queries
• To encourage excellent standards of Customer Service are delivered across all hospital departments
• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before, during and after their visit to the Hospital
• Ensuring that they are the point of contact for any patient related issues within the hospital e.g. OPD appointment delays, procedure delays
• Actively listen and respond positively to patient questions, concerns and requests
• To assist patients with special requests or any other queries to make sure their visit to the hospital meets their patient expectations.
• Assist patients by understanding their needs and recommending the appropriate services that best meet their needs and exceed their expectations, while building a continuing relationship and loyalty to the Hospital.
• Daily visits to patients on the ward, ensuring patient expectations are met and that any issues are dealt with and escalated if required
• To provide information to patients/visitors and if need be liaise with various departments within the Hospital.
• To ensure Data Protection Act guidelines are followed and ensure all information concerning patients is treated in the strictest confidence
• Providing information about facilities, programs and other services
• Ensuring maximum satisfaction for patients and visitors during their stay at IMH Hospital, either as outpatient or inpatient
• Visit all inpatients during their hospitalization

Job Type: Full-time

Pay: Up to AED3,000.00 per month

Experience:

• Hospital Healthcare: 2 years (Required)

Language:

• Tagalog (Required)
• Fluent English (Required)

Location:

• Dubai (Required)