Guest Relation Officer

Job Title: Guest Relations Executive – Holiday Homes

About Us:
We are a growing holiday homes management company dedicated to providing exceptional guest experiences across our properties. We pride ourselves on delivering seamless stays, efficient operations, and personalized service.

Role Overview:
We are looking for a proactive and detail-oriented Guest Relations Executive to join our team. The ideal candidate will be responsible for managing guest communications, coordinating reservations, and ensuring all regulatory and platform requirements are met.

Key Responsibilities:

• Manage guest communication across platforms (Airbnb, Booking.com, Expedia, and others).
• Handle check-in/check-out coordination and provide assistance to guests during their stay.
• Manage property listings and ensure they are optimized, updated, and accurate on all platforms.
• Oversee DTCM registration processes and ensure compliance with local regulations.
• Complete guest registrations and maintain accurate records.
• Coordinate with housekeeping and maintenance teams to ensure properties are guest-ready.
• Handle guest feedback, inquiries, and issues professionally and efficiently.
• Provide support in operations and contribute to enhancing overall guest satisfaction.

Requirements:

• Previous experience in holiday homes, hospitality, or short-term rental management.
• Strong knowledge of platforms such as Airbnb, Booking.com, and others.
• Familiarity with DTCM registration and guest registration processes in Dubai (or willingness to learn).
• Excellent communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Proficiency in MS Office and other hospitality management tools.
• Strong organizational skills and attention to detail.

What We Offer:

• Competitive salary package.
• Growth opportunities in a dynamic and expanding company.
• A collaborative and supportive work environment.

Job Type: Full-time

Pay: From AED4,000.00 per month

Expected Start Date: 15/09/2025