Guest Relations Executive (Holiday Homes)

About Us:
At HAVN, we turn beautiful properties into unforgettable guest experiences. As one of Dubai’s growing holiday home operators, we’re passionate about hospitality, professionalism, and creating that "wow" moment for every guest.

We’re Hiring: Guest Relations Executive (Holiday Homes)

Are you a people person who knows the ins and outs of the holiday homes industry? Do you love delivering top-notch service and solving problems on the fly? If yes, we want you on our team!

What You'll Do:

• Respond promptly to guest inquiries, complaints, and messages across all platforms (Airbnb, Booking.com, direct bookings, WhatsApp, email, etc.).
• Maintain a high level of professionalism and courtesy in all guest communications.
• Resolve guest issues efficiently by coordinating with internal departments (housekeeping, maintenance, operations).
• Monitor guest communication channels to ensure no messages are missed or delayed.
• Provide accurate information about properties, amenities, check-in/check-out, and policies.
• Document guest concerns, complaints, and resolutions for record-keeping and process improvement.
• Assist in upselling additional services (airport transfers, cleaning, tours, etc.) to enhance guest experience.
• Ensure guest satisfaction by following up on complaints and ensuring timely resolution.
• Work closely with the operations team to align guest requests with on-ground support.
• Handle escalations and difficult guest interactions with patience and problem-solving skills.
• Stay updated on all property details, booking systems, and internal processes to provide accurate information.
• Contribute to improving guest communication templates and FAQs for efficiency and consistency.

Requirements:

• Minimum 1 year of experience as a Guest Relations Executive in holiday homes (required)
• Familiarity with Property Management Systems (PMS) such as Hostaway, Guesty, etc. (required)
• UAE Driving License (not required but an advantage)
• Having your own car is a plus
• Excellent communication and interpersonal skills
• Willingness to work flexible hours (weekends/evenings if required)
• Strong knowledge of Dubai neighborhoods is a bonus!

Why Join HAVN?

• Dynamic, supportive team environment
• Opportunity to grow with a rising brand in Dubai’s short-term rental space
• Be part of a company that values people and hospitality

Apply now by sending your updated CV to connect (at) havn (dot) ae and let us know why you're the right fit for HAVN!

Job Type: Full-time

Pay: AED4,000.00 - AED5,000.00 per month

Experience:

• Holiday Homes: 1 year (Required)