Guest Relations Officer

Job Description

• Communicate with guests online through email, booking platforms, and messengers.

• Send booking confirmations, updates, and follow-up messages to ensure guest satisfaction.

• Manage reservations — create, update, and process bookings, including handling online payments.

• Review and respond to guest feedback on all platforms, and help resolve any issues or disputes.

• Work closely with the internal team to ensure smooth daily operations.

• Complete special or urgent tasks assigned by the management when needed.

Job Requirements

• Genuine interest in communicating with guests and providing excellent service.

• Strong sense of responsibility, accuracy, and attention to detail.

• Good decision-making and problem-solving abilities.

• Confident computer skills and ability to use basic software.

• Active and comfortable using the internet and online platforms.

• Own laptop and reliable internet connection.

• Willingness to learn and grow.

About Company:
At Rizaries, we thrive on innovation and a commitment to excellence across diverse sectors.
We welcome ambitious individuals who are passionate about growth, collaboration, and
contributing their skills to projects that shape the future.

Job Features