Guest Relations Officer (Holiday Homes)

We are seeking a personable and proactive Guest Relations Representative to join our team. In this role, you will be the face of our holiday homes, responsible for delivering outstanding guest service and ensuring a seamless experience from check-in to check-out.

Key Responsibilities:

- Greet and welcome guests upon arrival, ensuring a smooth check-in process.

- Address guest inquiries and provide information about the property and local attractions.

- Respond promptly and effectively to guest requests and complaints.

- Coordinate with housekeeping and maintenance teams to ensure property readiness and cleanliness.

- Assist in managing reservations and updating booking systems.

- Provide personalized recommendations and concierge services to enhance guest experiences.

- Conduct follow-up calls and surveys to gather guest feedback and identify areas for improvement.

- Maintain accurate records of guest interactions and transactions.

Skills & Qualifications:

• Minimum 2-3 years of guest relations experience in holiday homes in UAE (mandatory)
• Excellent communication and interpersonal skills.
• Ability to work flexible hours, including weekends and holidays.
• Proficiency in using reservation and property management software.
• A friendly and professional demeanor with a passion for delivering exceptional service
• Should hold valid UAE driving license & own car (mandatory)

What We Offer:

- Competitive salary and benefits package.

- Opportunities for career growth and development.

- A supportive and collaborative work environment.

- The chance to be part of a growing company with a strong reputation in the holiday home industry.

Join us at Zed Living and help make our guests' holiday dreams come true!

Job Type: Full-time

Application Question(s):

• How many years of Guest Relations experience do you have in Holiday Homes in UAE?
• Do you hold a valid UAE driving license & own car?