GUEST RELATIONS REPRESENTATIVE - SUMMER TEMP

Temporary Guest Relations Representative

Purpose: To serve as a first touch point for guests who have questions and need assistance in problem-resolution. Our team creates a world-class experience by serving our guests through calls, emails, processing registration needs and online support. This role reports to the Customer Service Manager. Job duration: July 27th - August 7, 2026.

Global Leadership Network (GLN) is a nonprofit organization located in South Barrington, Illinois. We exist to help churches build a leadership culture – so more and more people come to know Jesus Christ. We do this by developing resources to help churches grow healthy leaders – because healthy leaders build healthy, thriving churches.

Our flagship event is The Global Leadership Summit is attended by 60,000+ leaders in 400 sites (primarily churches) throughout the United States. The Summit is translated into 50+ languages and held in over 800 sites in 110 countries reaching over 240,000 international leaders from September to April.

Remote Work Schedule: This position currently has a remote schedule which includes working at home Monday through Friday.

Job Status: Temporary (July 27 – August 7), Full-Time 40 hrs./week, Hourly Pay (Non-Exempt from Overtime)

Position Team: Service Engagement Team

Reports to: Customer Service Manager

Pay Rate for this temporary 40 hours per week position is $16 p/hr.

Benefits include paid time off in accordance with the Illinois PLAWA (Paid Leave for All Workers Act). Time off may be subject to black-out dates during GLS peak season and subject to manager approval.

Primary Responsibilities:

• Serve as a front-line ambassador of our brand for guests who have questions or need help in regard to registration for the GLS or are having system issues.
• Interact with guests on a continual basis daily in responding to tickets and e-mails
• Help to problem solve issues a guest may be experiencing.
• Be familiar with our website to best direct our guests to best navigate their needs online

Secondary Responsibilities:

• Complete other duties as assigned by the position’s manager.

Essential Job Knowledge / Job Requirements:

• A vital relationship with Jesus Christ as Lord and Savior.
• An active participant of a local church that holds to a historic, orthodox understanding of biblical Christianity.
• Encouraging, positive, hospitable & team-oriented with a willingness to serve as needed
• Fluency in Microsoft Office products & fluency in technology
• High attention to detail & accuracy of data entry
• Comfortable engaging with guests of all personality types through email & chat
• Ability to multi-task while under pressure & remain calm; problem-solver
• Ability to exercise independent judgement and discretion in interpreting and applying established policies and procedures while exercising grace
• Self-starter who is dependable & reliable with a quick response time

Organizational Values:

• Excellence – We bring our best into everything we do, knowing that this honors God.
• Authenticity – We seek to be real and honest, and encourage others to do the same.
• Collaboration – We set aside personal preferences to reach those who do not yet know Jesus.
• Humility – We are flexible, responsible, and respectful of others.

Leadership Behaviors – How we behave:

Pray about everything Build relationships with God and others

Live a spiritually yielded life Never stop learning

Work with a spirit of intensity Recognize that life change is a process

Allocate resources strategically Possess a winning attitude

Intercept entropy at its earliest stages Communicate truth with grace