Locandahome

Key Responsibilities <ul><li>Guest Relations: Greet guests upon arrival, perform check-in/check-out procedures, and handle room assignments and key issuance.</li><li>Financial Accuracy: Process payments, handle foreign exchange, and maintain an accurate cash drawer (float).</li><li>Communication: Manage the switchboard, handle internal and external calls, and relay messages to guests or other departments (Housekeeping, Maintenance).</li><li>Problem Solving: Address guest complaints professionally and elevate them to management when necessary.</li><li>Upselling: Promote hotel services, food & beverage outlets, and room upgrades to maximize revenue.</li><li>Compliance: Maintain guest privacy and adhere to safety and security protocols (e.g., verifying IDs, emergency procedures).</li></ul>

Welcoming guests and ensuring seamless arrivals and departures, Guest Relations Specialists provide exceptional service, accurate financial transactions, and clear communication between departments. By resolving guest issues quickly while promoting upgrades and amenities, they help create memorable stays that drive guest satisfaction at every interaction.

Guest Relations Specialist

Guest Relations

Check-in/Check-out Procedures

Room Assignment

Cash Handling

Foreign Exchange

Switchboard Management

Communication

Problem Solving

Upselling

Compliance

Customer Service

Reservation Systems

Point of Sale (POS) Systems

Conflict Resolution

Multitasking

Join Locandahome and explore exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Locandahome hiring Guest Relations Specialist in Riyadh, Saudi Arabia