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Guest Relations Specialist
Key Responsibilities
- Guest Relations: Greet guests upon arrival, perform check-in/check-out procedures, and handle room assignments and key issuance.
- Financial Accuracy: Process payments, handle foreign exchange, and maintain an accurate cash drawer (float).
- Communication: Manage the switchboard, handle internal and external calls, and relay messages to guests or other departments (Housekeeping, Maintenance).
- Problem Solving: Address guest complaints professionally and elevate them to management when necessary.
- Upselling: Promote hotel services, food & beverage outlets, and room upgrades to maximize revenue.
- Compliance: Maintain guest privacy and adhere to safety and security protocols (e.g., verifying IDs, emergency procedures).
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