FIND_THE_RIGHTJOB.
Guest Relations Supervisor
JOB_REQUIREMENTS
Hires in
Not specified
Employment Type
Not specified
Company Location
Not specified
Salary
Not specified
Job Location
Dubai,
United Arab Emirates
Experience
5 to 10 years
Qualification Level
Graduate
Job Function
Hospitality / Medicare / Account Management
Skillset
Experience with Front Office Systems
Preferred Jobseekers
Jobseekers from any country
Job Location : Dubai, United Arab Emirates
Key Duties and Responsibilities :
To anticipate guest needs, and handle guest inquiries in a helpful and attentive Anantara manner.
To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other Anantara properties.
To oversee the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard of Anantara at all times.
Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
To be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Anantara experience.
To develop a close and harmonious working relationship with all hotel departments.
Qualifications :
College degree in hotel management or related field
Previous experience in Front Office or Guest Services
Excellent communication skills
Experience with Front Office Systems
Proficient in English, both written and spoken
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