Guest Service Agent

To report to work prior to the commencement time, well-groomed and dressed as per the hotel’s grooming standards.

� To promote a professional image and to provide a quick and efficient service to all guests regardless to whether they are resident or non-resident.

� To have full and comprehensive knowledge of the hotel including service and in turn service and outlets.

� To strive to anticipate the guest needs wherever possible, to enhance quality service and in turn complement guest satisfaction

� To perform all daily tasks to a consistent high standard in line with both departmental and hotel standards.

� To co-operate with colleagues requiring assistance in a prompt, caring and helpful manner and to be flexible in assisting other departments in response to the business and guest needs

� To maximize revenue by up selling and ensuring all services are charged for where applicable

� To make sure behaviour measures up to the standards required by the hotel and its representatives as directed in the staff handbook

� To be aware of the hotel management, their office location, role and availability

� To be aware of the Priority Club and assist in achieving targets

� To be aware of all corporate products and promotions etc. and any other restriction of this and action accordingly

� To attend all company courses, in-house training sessions and meetings as requested by the management.

� To ensure that all guests are greeted with a friendly welcome and offered the highest standards of customer care and satisfaction throughout their stay

� To ensure that standards of performance are as per the SOP Manual.

� To maintain a high level of confidentiality with regards to Guest & Management.

Responsibilities and Duties

� Comply with hotel rules and regulations and provisions contained in the employment handbook.

� Comply with company grooming and uniform standards.

� Comply with timekeeping and attendance policies.

� Actively participate in training and development programs and maximise opportunities for self-development.

Job Type: Full-time

Application Question(s):

• Are you locally available?
• Can you join immediately?
• Do you have at least 1 year experience working in a hotel as Guest Service Agent?