Guest Service Agent

Front Desk Agent – Experienced Hospitality Professionals (Hilton/Marriott/Upscale)

[MANDATORY: 1+ YEAR HOTEL FRONT DESK EXPERIENCE REQUIRED. Applicants without prior brand experience—e.g., Hilton, Marriott, IHG—will not be considered at this time.]

The Property The DoubleTree by Hilton Sarasota Bradenton Airport is a unique, 135-room property known for its signature atrium and commitment to being best-in-market. We are locally owned and operated. This means we value long-term loyalty and empower our team to deliver true hospitality and solve problems in real-time, without the layers of corporate red tape.

Why Join Our Team?

Proven Stability: Our leadership and desk teams are seasoned professionals—most have been with us for 3 to 10+ years. We provide a workplace where you are respected as a peer, not just a staff member.
Competitive Compensation: We offer above-market pay for experienced candidates. We provide a competitive base and are prepared to offer premium compensation for those who demonstrate they are a long-term fit following a 90-day evaluation.
Systems Expertise: Proficiency in Hilton PEP/OnQ, or Opera is highly valued here and will be directly reflected in starting offers.

The Role

High-Touch Logistics: We are a busy, high-profile airport hotel. You will manage the specific needs of Hilton Honors Gold & Diamond members, flight crews, and elite sports teams (including MLB and collegiate rowing) with grace and precision.
Independent Excellence: While we provide a comprehensive three-week training period, we are looking for "plug-and-play" candidates who have the professional maturity to eventually manage the desk independently during high-pressure evening and weekend shifts.

Requirements

Experience: Minimum of 1 year of Hotel Front Desk experience at an upscale or mid-scale brand is non-negotiable.
Availability: Weekend availability is mandatory for all hires—Part-time or Full-time, AM or PM shifts.
Technical Skills: Prior experience with major Property Management Systems (PEP, OnQ, Opera, or FOSSE) is a significant advantage.
Communication: Ability to resolve conflicts and communicate effectively in English is required; bilingual (English/Spanish) is strongly preferred.

Benefits

Competitive hourly pay (commensurate with experience).
Performance-based increases following a 90-day review.
Paid Time Off (Full-time).
Worldwide Hilton Travel Discounts & Discounted onsite meals.

HOW TO APPLY: To ensure your application is reviewed, please ensure your resume clearly lists your prior hotel experience and Property Management Systems used.

Benefits: