Guest Service Agent

Guest Service Agent (Part-Time)Location: Louisville, KY 40241Property: Courtyard by MarriottPosition Overview

We are seeking a friendly and professional Guest Service Agent to join our team at the Courtyard by Marriott in Louisville, KY. This part-time front desk position is ideal for someone who enjoys providing exceptional customer service and creating a welcoming environment for our guests.

Key Responsibilities

• Greet and welcome guests upon arrival with a warm and professional demeanor.
• Check guests in and out efficiently using the hotel’s property management system.
• Handle guest inquiries, requests, and complaints promptly and courteously.
• Provide information about hotel services, amenities, and local attractions.
• Manage reservations, cancellations, and room assignments accurately.
• Maintain a clean and organized front desk area.
• Coordinate with housekeeping and maintenance to ensure guest satisfaction.
• Process payments and maintain accurate records of transactions.
• Adhere to all hotel policies and procedures to ensure guest safety and security.

Qualifications

• Previous experience as a front desk agent or in a customer service role preferred.
• Excellent communication and interpersonal skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Strong attention to detail and problem-solving abilities.
• Familiarity with hotel property management systems is a plus.
• Professional appearance and positive attitude.
• Availability to work flexible hours, including evenings, weekends, and holidays.

How to Apply

If you are passionate about hospitality and enjoy working with people, please submit your application to join our team at the Courtyard by Marriott in Louisville, KY.

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Pay: $14.00 - $16.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person