Guest Service Agent

Job Summary
We are seeking a dynamic and friendly Guest Service Agent to join our vibrant hospitality team! In this role, you will be the welcoming face of our hotel, ensuring every guest receives exceptional service from check-in to check-out. Your enthusiasm and attention to detail will create memorable experiences, fostering guest loyalty and satisfaction. If you thrive in a fast-paced environment and have a passion for hospitality, this is your chance to shine!

Duties

• Greet guests warmly upon arrival, providing a positive first impression of the hotel
• Manage the front desk operations, including check-ins, check-outs, and reservations using multi-line phone systems
• Assist guests with inquiries, special requests, and provide information about hotel amenities and local attractions
• Handle guest complaints or concerns promptly with professionalism and empathy
• Maintain excellent phone etiquette while managing multiple communication channels efficiently
• Support guest relations by ensuring their needs are met promptly and courteously throughout their stay

Qualifications

• Proven experience in hotel front office
• Multilingual or bilingual skills are highly desirable to serve diverse guests effectively
• Strong customer service skills with a friendly and approachable demeanor
• Knowledge of hotel management systems and multi-line phone systems is preferred
• Excellent communication skills, including phone etiquette and guest interaction techniques
• Previous hotel experience in resort or similar hospitality environments is advantageous

Pay: From $18.00 per hour

Work Location: In person