Guest Service Agent 3-11 Saturday and Sunday and Manager Reception Hostess

This is a 3-11 Shift for every Saturday and Sunday, with opportunity to grow! Prefer hospitality experience but not necessary.

• You will maintain positive guest relations at all times.
• You will resolve guest complaints and ensure guest satisfaction.
• You will maintain a complete knowledge of: hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities.
• You will process all guest check-ins, and verify registration information with the guest.
• You will handle overbooked or 'walked' guests.
• You will communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
• You will resolve discrepancies on the room status report with housekeeping.
• You will train with and learn Food and Beverage operations to fill in as needed.

Work Remotely

• No

Job Type: Part-time

Pay: $11.00 - $12.00 per hour

People with a criminal record are encouraged to apply

Work Location: In person