Guest Service Agent 3p-11p/Night Auditor 11p-7a

Overview
We are seeking a dedicated and enthusiastic Guest Service Agent to join our team in providing exceptional service to our guests. The ideal candidate will have a passion for hospitality and a strong commitment to guest satisfaction. This role is essential in creating a welcoming atmosphere for all visitors, ensuring their needs are met throughout their stay.

Duties

• Greet and check-in guests upon arrival, ensuring a smooth and efficient process.
• Handle guest inquiries and requests with professionalism and courtesy.
• Manage reservations, cancellations, and modifications using our hotel management system.
• Provide information about hotel services, local attractions, and amenities to enhance the guest experience.
• Maintain front desk operations, including managing multi-line phone systems and responding to calls promptly.
• Assist with guest relations by addressing concerns or complaints effectively and efficiently.
• Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests.
• Uphold high standards of cleanliness and organization at the front desk area.

Qualifications

• Previous experience in hotels or guest services is preferred, but not necessary.
• Strong customer service skills with a focus on hospitality excellence.
• Bilingual or multilingual abilities are highly desirable to cater to diverse guests.
• Proficient in handling multi-line phone systems with excellent phone etiquette.
• Ability to work flexible hours, including evenings, weekends, and holidays as required.
• Strong communication skills, both verbal and written, with an emphasis on guest relations.
• A positive attitude and the ability to work well under pressure in a fast-paced environment. Join us in creating memorable experiences for our guests while advancing your career in the hospitality industry!

Job Type: Part-time

Pay: $15.00 per hour

Benefits:

• Employee discount

Work Location: In person