Guest Service Agent (Front Office)

Job Vacancy: Guest Service Agent

Location: Novel Hotel City Center, Abu Dhabi
Department: Front Office
Reports to: Front Office Manager
Employment Type: Full-time, On-site

Job Summary

We are currently seeking a friendly, professional, and service-oriented Guest Service Agent to join our Front Office Team. The ideal candidate will be the first point of contact for our guests and play a key role in delivering an exceptional guest experience.

Key Responsibilities

- Welcome guests warmly and handle check-in and check-out procedures efficiently

- Respond to guest inquiries, requests, and concerns in a courteous and timely manner

- Manage reservations, room allocations, and guest profiles accurately

- Handle telephone calls, emails, and other guest communications professionally

- Coordinate with housekeeping and other departments to ensure guest satisfaction

- Process payments, billing, and cashiering duties according to hotel procedures

- Maintain a clean, organized, and professional front desk area

Qualifications & Requirements

- Must be locally available and able to attend a personal interview

- Previous experience in a hotel front office is required

- Excellent communication and interpersonal skills

- Strong customer service orientation with a positive attitude

- Ability to work shifts, including weekends and public holidays

- Basic computer skills; knowledge of hotel PMS systems is a plus (Opera)

- Well-groomed, professional appearance

Interested candidates are invited to submit their CV to hrm.novel@danathotels.com.

Job Types: Full-time, Permanent

Pay: AED1,800.00 - AED2,200.00 per month

Application Question(s):

• Are you fine to work in a hotel in Abu Dhabi? Novel Hotel City Center is on Hamdan Street.
• If selected, when would you be able to start with us?
• Are you currently in the UAE and available to attend a face-to-face interview?
• Do you have actual work experience as a Receptionist or Guest Service Agent in a hotel? Previous employment certificates available?