Guest Service Agent - Night Auditor

Position Overview:

The Guest Service Agent- Night Auditor is responsible for ensuring the smooth and efficient operation of the front desk during the night shift. You will be responsible for checking guests in and out, answering phone calls, responding to guest inquiries, and handling any guest complaints. Your attention to detail and ability to multitask will be essential in ensuring that our guests have a pleasant and comfortable stay..

About Cote Family Companies: www.cotefamily.com

For over 100 years, this family-owned company has distinguished itself by providing unique, transformative experiences and exceptional memories. Our resorts provide an array of services including accommodations, golf, spa food & beverage, retail, equestrian and conference/event opportunities. Our camps provide transformational memories that our attendees carry with them forever. The Cote Family has invested in its current ventures and is poised for further growth.

COTECares

CoteCares is our “Way of Life”. We believe in enriching the lives of those within our community and this inspires us to create transformative experiences and exceptional memories.

Our associate journey begins and ends with a positive work environment and experience for our team. CoteCares is the namesake for our culture, and our commitment to a culture where all associates feel respected, safe, empowered, appreciated, excited, included and a sense of belonging to something extremely special. Whether it be through community involvement or internally working with each other, CoteCares expresses our world and what we want it to be.

Career Pathing:

Through proactive pursuit of growth and skill development, this role can establish a fulfilling and prosperous career trajectory in Guest Service or general operations.

Responsibilities:

• Check guests in and out of the hotel
• Answer phone calls and respond to guest inquiries
• Handle any guest complaints and resolve issues in a timely manner
• Perform night audit procedures to ensure the accuracy of guest accounts and hotel revenue
• Assist with other duties as assigned by the Front Desk Manager

Preferred Skills:

• Experience in the hospitality industry
• Knowledge of hotel property management systems
• Ability to handle cash and credit card transactions
• Experience with night audit procedures

Minimum Qualifications:

• High school diploma or equivalent
• 1+ years of experience in a customer service role
• Ability to work overnight shifts and weekends and holidays
• Strong communication and interpersonal skills
• Proficient in Microsoft Office and basic computer skills

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