Guest Service Agent - Part Time

Job description:

Hampton Inn & Suites Lubbock Southwest is looking for the next stellar addition to our team. The ideal candidate will have previous hotel/hospitality experience, reliable transportation, and open availability. Weekends will be required.

Please come by the property in person to fill out an application.

**NO PHONE CALLS PLEASE**

Job Summary
Join our dynamic hospitality team as a Guest Service Agent, where your enthusiasm and dedication will create memorable experiences for our guests. In this lively role, you’ll be the friendly face and helpful voice that welcomes visitors, manages guest inquiries, and ensures smooth check-in and check-out processes. Your energy and hospitality expertise will set the tone for an exceptional stay, fostering guest satisfaction and loyalty. This paid position offers an exciting opportunity to develop your skills in hotel management, guest relations, and customer service within a vibrant resort environment.

Responsibilities

• Greet guests warmly upon arrival, providing a welcoming atmosphere that reflects our commitment to hospitality excellence
• Manage front desk operations efficiently, including check-in/check-out procedures and reservation handling using multi-line phone systems
• Respond promptly and professionally to guest inquiries via phone, email, or in person, ensuring all needs are met with a positive attitude
• Assist guests with special requests, such as room changes or amenities, enhancing their overall experience
• Maintain accurate records of guest information, reservations, and billing details while adhering to phone etiquette standards
• Support night audit procedures by reconciling accounts and preparing reports to ensure financial accuracy overnight
• Foster strong guest relations by addressing concerns proactively and providing personalized service tailored to diverse needs

Experience

• Previous experience in hospitality management or hotel front desk operations is highly preferred
• Bilingual or multilingual skills are a significant advantage for communicating with a diverse guest base
• Familiarity with hotel management software and multi-line phone systems enhances efficiency in daily tasks
• Experience in guest services roles within resorts or hotels demonstrates your ability to deliver exceptional hospitality
• Knowledge of guest relations strategies and customer service best practices is essential for creating memorable stays
• Prior involvement in night audit procedures or hotel management functions is a plus but not mandatory
• A background in hospitality or related fields will help you excel in managing guest interactions with professionalism and warmth

Benefits:

• Employee discount

Experience:

• Hotel Front Desk: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Ability to Commute:

• Lubbock, TX 79424 (Preferred)

Work Location: In person

Pay: From $13.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person