Guest Service Executive (Female-Arabic)

Job Summary:

The Guest Service Executive is responsible for delivering exceptional customer service to patients and visitors by managing front desk operations, handling inquiries, coordinating appointments, and ensuring a smooth and pleasant experience within the facility.

Key Duties & Responsibilities:1. Front Desk Operations

• Greet and welcome patients and visitors in a professional and courteous manner
• Manage check-in and check-out processes efficiently
• Maintain reception area cleanliness and organization

2. Appointment Management

• Schedule, reschedule, and cancel appointments as required
• Coordinate with doctors and medical staff regarding patient bookings
• Ensure no overbooking or scheduling conflicts

3. Patient Coordination

• Assist patients with registration and documentation
• Guide patients to respective departments or consultation rooms
• Handle patient queries regarding services, timings, and procedures

4. Customer Service Excellence

• Address patient concerns and complaints promptly and professionally
• Ensure a high level of patient satisfaction at all times
• Maintain a polite, empathetic, and helpful attitude

5. Administrative Tasks

• Maintain accurate patient records and data entry in the system
• Handle phone calls, emails, and walk-in inquiries
• Manage billing coordination or direct patients to the billing department

6. Communication & Coordination

• Coordinate with internal departments (nurses, doctors, insurance team)
• Inform patients about delays or changes in schedule
• Assist in internal communication for smooth daily operations

7. Compliance & Confidentiality

• Ensure patient confidentiality is maintained at all times
• Follow company policies, healthcare regulations, and SOPs

Required Skills & Qualifications:

• Bachelor’s degree or relevant experience in customer service / administration
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Basic computer knowledge (MS Office, hospital systems preferred)
• Professional appearance and positive attitude

Job Type: Full-time

Application Question(s):

• Expected joining date ?
• Salary Expectation ?

Experience:

• Patient coordinator: 1 year (Preferred)

Language:

• Arabic (Preferred)
• English (Preferred)