Guest Service Officer (GSO) – Front Office

Key Responsibilities & Requirements:

• Welcome and assist guests with professionalism, warmth, and efficiency
• Handle check-in and check-out procedures accurately
• Manage guest inquiries, requests, and complaints with a service-oriented approach
• Answer phone calls and manage reservations when needed
• Coordinate with housekeeping and other departments to ensure smooth operations
• Maintain front desk standards, documentation, and daily reports
• Uphold the hotel’s service standards and ensure guest satisfaction at all times
• Female candidates are encouraged to apply
• Previous experience in Front Office / Reception preferred
• Excellent communication and interpersonal skills
• Professional appearance and positive attitude

Job Type: Full-time

Pay: Up to Rs40,000.00 per month

Work Location: In person