Guest Service Representative (seasonal)

Summary of Duties:

Assists in the performance of a variety of customer-related duties to include greeting customers; sales of retail merchandise, admission and membership products and services; providing telephone coverage; and maintaining the presentation of the Museum retail area. This is a part-time, hourly, non-exempt position and will be seasonal from now until after Labor Day.

Essential Duties and Responsibilities:

- Builds customer relations by providing a superior service experience during every interaction through reflective and active listening, addressing the customer’s needs, providing information and assistance, and presenting a professional image for the Museum

- Clearly and accurately communicates product and services information in order to influence a customer’s buying decision

- Responsible for researching and resolving non-complex complaints to ensure customer retention and satisfaction

- Act as customer advocate providing the customer’s feedback to appropriate staff

- Provides general assistance by answering telephone calls, transferring calls appropriately and fulfilling requests and orders

- Responsible for facilitating general and group admissions transactions

- Provides general assistance to the retail operations of the Museum by arranging merchandise in bins and shelves, restocking counter supplies, keeping shelves stocked full, completing internal sales transactions, assisting in taking inventory, and performing regular cleaning and sanitizing protocols in the store.

- May participate in the interpretative programs if called upon to do so

- May be responsible for routine maintenance of building and grounds when called upon to do so

- Facilitate visitor interaction through exhibits when needed.

- Answer simple questions about the museum and its operation

- Other duties as assigned

Supervisory Responsibilities:

- None

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

- High school diploma or equivalent, or current high school student. Previous experience in customer service and/or sales is desirable.

- Ability to clearly and accurately communicate Museum events, products and services in conversations. Ability to build rapport over the phone. Control conversations and demonstrate exceptional service delivery behaviors

- Ability to perform simple mathematical calculations

- Skill in operating computers (including web browsers), multi-line telephone, PA system announcements, calculator, and point of sales system.

- Ability to organize and orchestrate multiple activities simultaneously. Attention to detail and accuracy. Timely, independent decision-making abilities. Ability to synthesize and summarize data. Ability to carry out routine instructions.

Physical Demands:

- Requires prolonged standing, some bending, stooping, twisting and stretching with only minimum restrictions. Requires eye-hand coordination and manual dexterity sufficient to operate an adding machine, cash register and computer. Range of hearing, speech, and sight conducive to communicating with a varied audience and/or staff, to record, prepare and convey appropriate materials and information. Requires lifting boxes and items up to 40 pounds occasionally. Unloads and stocks merchandise up to 40 lbs.

Work Environment:

- Work is performed in an office/museum setting and surrounding grounds. Work involves frequent contact with staff, visitors, school and tour groups. Work may be stressful at times. Frequent weekends.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Armstrong Air & Space Museum is an equal opportunity employer. The Armstrong Air & Space Museum does not discriminate in its employment on the basis of race, color, religion, gender, national origin, ancestry, disability, age, and veteran status, or on any other basis that would be in violation of any applicable federal, state or local law.

Compensation: $11.20--$11.55 per hour, non-exempt.

Benefits include: sick time, free museum membership, discounts on museum merchandise and select programs.

Job Types: Part-time, Seasonal

Pay: $11.20 - $11.55 per hour

Benefits:

• Employee discount

Work Location: In person