Guest Service Supervisor

Oceanpoint Ranch is looking for a Guest Service Supervisor to join the team! This person will be responsible for the smooth and efficient day-to-day front desk operations of the hotel.

Oceanpoint Ranch is set amidst 9 acres of lush grounds and classic California coastline. From brand new ranch-chic guest rooms to lawn games for guest to enjoy. The Hotel has on-site dining to a private trail to the shores of Cambria’s Moonstone Beach.

Essential Functions and Responsibilities of the job include but are not limited to:

• Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests.

• Communicate effectively with guests and fellow team members.

• Be proficient at all Guest Service systems and processes.

• Supervise, train, coach and retrain Guest Service Team on systems, processes, procedures and guest interaction.

• Oversee and ensure accountability in all aspects of Guest Service Team’s performance.
• Responsible for all front office activity during scheduled shifts.

• Monitor and adjust room availability status.

• Check travel agent commissions, franchise frequent stay program activity and central reservations.

• Monitor and complete filing of registration cards, reservations, correspondence and no-shows.

• Check Maid’s list and ensure room availability status is accurate.

• Check and audit banks.

• Check dry cleaning status.

• Check time cards to posted schedule.

• Submit daily report to Guest Services Manager (written or verbal).

• Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone.

• Contribute to and maintain established information and communication sources such as department and front desk log books in order to enhance department communications and operations.

• Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel.

• Perform other duties as assigned, requested or deemed necessary by management.

Health Benefits, Travel Perks & More
Medical, Dental and Vision Insurance, 401k, Vacation and Sick Leave are offered with this position along with a Team Member Travel Program, encouraging each team member to visit sister properties and enjoy exclusive team member rates for rest and relaxation.

Pay Range: $22.00 to $24.00/hour depending on experience