Guest Service Team Leader

Job Title: Guest Service Team Leader
Company: Jannah Hotels & Resorts
Location: Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates (On-site)
Employment Type: Full-time

Company Description:
Jannah Hotels & Resorts is a collection of halal, affordable luxury hotels and hotel apartments in the UAE, founded on the noble principles of Bedouin hospitality. Known for innovative infrastructure and dynamic creativity, Jannah Hotels & Resorts offers a unique management experience to visitors and residents alike. With numerous awards and recognitions, the company places “You” at the heart of its journey, following The Jannah Way to engage, enrich, and evolve for the benefit of colleagues, guests, communities, and stakeholders.

Role Description:
We are seeking a full-time, on-site Guest Service Team Leader in Abu Dhabi. The successful candidate will be responsible for:

• Welcoming guests and managing check-ins and check-outs.
• Handling guest inquiries and providing information about the hotel and its services.
• Ensuring guest satisfaction by coordinating with various departments.
• Resolving any guest issues during their stay.
• Maintaining accurate records, processing payments, and performing administrative tasks.

Qualifications:

• Strong customer service and hospitality skills.
• Excellent verbal and written communication skills.
• Ability to handle multiple tasks and work under pressure.
• Proficiency in using reservation and front desk software.
• Attention to detail and strong organizational skills.
• Flexibility to work weekends and holidays.
• Prior experience in a related role is a plus.
• Bachelor’s degree in Hospitality Management or a related field is preferred.
• Availability for Interview: This job requires a face-to-face interview in Abu Dhabi, UAE. Are you available to attend?
• Experience Requirement: This role requires a minimum of 5 years of experience in 4- or 5-star hotels, including at least 2 years in a similar role. Do you meet these requirements?
• Language Requirement: Do you speak Arabic?
• Education Requirement: Do you have an attested education certificate?

Preferred Qualifications:

• Have you completed a Bachelor’s Degree?

If you meet these criteria, please apply – we would love to hear from you!

Job Type: Full-time

Pay: AED2,200.00 - AED3,000.00 per month

Application Question(s):

• This job requires a face-to-face interview in Abu Dhabi, UAE. Are you available to attend?
• This role requires a minimum of 5 years of experience in 4- or 5-star hotels, including at least 2 years in a similar role. Do you meet these requirements?
• Do you Speak Arabic ?
• Do you have attested education certificate?