Guest Services Associate

We are looking for a Guest Service Associate to manage our front desk and to perform a variety of administrative and clerical tasks on a daily basis. The candidate will be the first point of contact for our company. Candidate should have a pleasant personality, as this is also a customer service role. Duties and responsibilities are to ensure the front desk welcomes guests positively, and executes all administrative tasks to the highest quality standards.

Responsibilities

• Greet and welcome guests as soon as they arrive at the office
• Direct visitors to the appropriate person and office
• Answer, screen and forward incoming phone calls
• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
• Provide basic and accurate information in-person and via phone/email
• Receive, sort and distribute daily mail/deliveries
• Order front office supplies and keep inventory of stock
• Keep updated records of office expenses and costs
• Perform other clerical receptionist duties such as filing, photocopying, data entry and faxing

Skills

• Proven work experience as a Receptionist, Front Office Representative or similar role
• Prefer CNA or MT experience
• Proficiency in Microsoft Office Suite including word and Excel
• Hands-on experience with office equipment (e.g. fax machines and printers)
• Professional attitude and appearance
• Solid written and verbal communication skills
• Ability to be resourceful and proactive when issues arise
• Excellent organizational skills
• Multitasking and time-management skills, with the ability to prioritize tasks
• Customer service attitude
• High school diploma; additional certification in Office Management is a plus

Job Type: Full-time

Pay: From $14.00 per hour

Benefits:

• Paid time off

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 2 years (Preferred)
• Computer Skills: 2 years (Preferred)

Work Location: In person