Guest Services Coordinator

Med Spa Guest Coordinator (Full Time)

Advanced Skin and Body Solutions is the #1 locally owned CoolSculpting facility in the state of Washington and one of the most popular providers of CoolSculpting in the United States. Being a leader in the industry gives our patients confidence and peace of mind. We have two Nurse Injectors and two Medical Aestheticians who offer complete aesthetic services for skin & body. We are currently looking for a multi-tasking whiz with a positive attitude to join our busy administrative team.

RESPONSIBILITIES
Interacting with all of our patients, beginning with their welcome into the facility, through the completion of their treatment. As a Coordinator, you will perform routine administrative tasks designed to keep the health practitioners and the office running smoothly. Must have the knowledge and ability to explain/discuss our products and services with our patients. The coordinator's general duties include answering and returning phone calls, answering text messages/emails, scheduling appointments, processing payments, handling inventory, resolving client issues, and providing the highest level of customer service in our office.

REQUIREMENTS & PERFORMANCE STANDARDS
Stable work history with two or more years of experience working as an administrator and/or in a customer service position. (Medical or Med-spa setting preferred.)
Must be able to work well under pressure in a high-volume practice supporting multiple providers
Aptitude in resolving issues with a patient-focused orientation
Ability to maintain a professional appearance and demeanour at all times
Excellent communication skills
Proficient computer skills
Disciplined, energetic, and results-oriented, and results orientated
Self-starter who can multitask and prioritize in a demanding environment
Must be a team player

ABOUT THE POSITION
This is a full-time position. We offer competitive compensation based on medspa experience and schedule flexibility, including benefits. Must be able to work some Saturdays each month, working on average 5 days per week. Current pay is $22/hour plus commission on retail/package sales.

BENEFITS
Up to 50% employee discount on medical-grade products and treatments (periodic opportunities for free treatments)
Competitive hourly pay plus commission on retail
Paid time off (can be used towards vacation time after 90-day probationary period)
Training and educational opportunities
Partially company-paid health/dental/vision insurance, if working 30+ hours/week
401(k) with company match

Our hours of operation are as follows:

Monday and Friday 8:30am-5pm
Tuesday thru Thursday 8:30am-6pm
Saturday 8:30am-5pm

Pay: From $22.00 per hour

Benefits:

• Employee discount
• Referral program

Experience:

• Customer service: 2 years (Required)
• Medical / MedSpa: 1 year (Preferred)

Work Location: In person