Guest Services Curriers Lodge

Job Overview
The Guest Services Curriers Lodge is seeking a dedicated and personable professional to provide exceptional guest experiences in a hospitality environment. This role involves managing front desk operations, guest relations, and ensuring smooth communication between guests and staff.

Duties

• Welcome guests upon arrival and assist with check-in/check-out procedures
• Manage reservations, cancellations, and modifications efficiently
• Handle guest inquiries and resolve issues promptly to ensure satisfaction
• Operate multi-line phone systems with professionalism and courtesy
• Maintain accurate records of guest information and billing details
• Provide information about hotel amenities, local attractions, and services
• Coordinate with housekeeping, maintenance, and other departments to meet guest needs
• Uphold the highest standards of phone etiquette and guest relations
• Support guest services initiatives to enhance overall guest experience

Experience

• Prior experience in hospitality management or hotel front desk operations preferred
• Strong customer service skills with a focus on guest satisfaction
• Detail, Reliable, Cleanliness
• Knowledge of hotel management systems and multi-line phone systems advantageous
• Experience in resort or hotel environments demonstrating excellent guest relations skills
• This position offers an engaging environment where hospitality expertise is valued, and providing memorable guest experiences is at the forefront. The successful candidate will thrive in a dynamic setting that emphasizes professionalism, communication, and exceptional service delivery.
• Weekends and Weekdays 6:30-2 and 2-10pm

Job Types: Full-time, Part-time

Pay: $12.50 - $15.00 per hour

Experience:

• hotel: 1 year (Preferred)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Work Location: In person