Guest Services Manager

Job Description

As a Guest Services Manager, you will be responsible for overseeing all aspects of guest interactions and ensuring a high level of customer satisfaction at our establishment. You will lead a team of guest service representatives, handle guest inquiries and complaints, and work to continuously improve the overall guest experience.

Job Responsibilities

• Supervise and train guest service representatives to ensure excellent customer service.
• Handle guest inquiries, comments, and complaints in a professional and timely manner.
• Develop and implement guest service procedures and policies.
• Monitor guest satisfaction levels and implement strategies to improve service quality.
• Coordinate with other departments to ensure seamless guest experiences.
• Manage guest service budgets and track expenses.
• Stay updated on industry trends and incorporate best practices into guest service procedures.

Candidate Requirements

• Proven experience in a guest service or hospitality management role.
• Excellent communication and interpersonal skills.
• Strong leadership and team management abilities.
• Problem solving skills and the ability to handle difficult situations with tact.
• Knowledge of customer service principles and practices.
• Attention to detail and organizational skills.
• Bachelor's degree in Hospitality Management or related field (preferred).

Skills

• Strong leadership and team management abilities.
• Outstanding customer service orientation.
• Proficiency in problem solving and conflict resolution.
• Ability to multitask and thrive in a fast paced environment.
• Attention to detail and organizational skills.
• Knowledge of hospitality industry practices and trends.
• Proficient in using relevant software and tools for guest services management.

Location

Dubai, United Arab Emirates

Employment Type

Full-time

Seniority Level

Mid Senior Level

Job Function

Customer Service

Industry

Hospitality