Guest Services Representative

Summary:

Provide high-quality guest support through inbound and outbound communication channels, ensuring efficient issue resolution, positive guest experiences, and adherence to performance standards that reflect Altanfeethi's commitment to service excellence.

Responsibilities:

• Handle inbound and outbound calls, chats, and emails professionally and courteously
• Resolve inquiries and complaints with empathy, accuracy, and efficiency
• Document all interactions and case details accurately in the Customer Relationship Management (CRM) system
• Adhere to established service standards and achieve defined performance metrics
• Escalate complex or unresolved issues promptly to the appropriate teams for resolution
• Maintain an updated knowledge of Altanfeethi products, services, and policies to deliver accurate information to guests
• Contribute to continuous improvement by providing feedback on recurring guest issues and process gaps

Qualifications:

• Diploma degree and above in business administration, communications, or a related field preferred
• Strong verbal and written communication skills in both Arabic and English languages
• Guest oriented mindset with a passion for delivering exceptional service
• Ability to manage time effectively in a fast-paced, performance-driven environment
• 1+ years of experience as a Guest Services Representative or in a customer-facing service role.
• Familiarity with CRM systems and call center tools is an advantage