Guest Services & Reservations Team Specialist

Guest Services & Reservations Specialist

Larch House | Whitefish, Montana

Larch House is a design forward boutique property in Whitefish, Montana, blending hospitality, architecture, and a more independent, modern guest experience. We are building a team that is thoughtful, detail oriented, and comfortable operating in a dynamic environment as we continue to refine our systems and service model.

We are seeking a Guest Services & Reservations Specialist who can confidently manage guest communication, reservations, and daily operations while delivering a high level of service.

Position Overview

This role is a hybrid of front desk, reservations, and guest support. You will be responsible for managing guest communication before, during, and after their stay, supporting daily operations, and ensuring a seamless experience across all touchpoints.

This position requires strong organization, clear communication, and the ability to work both independently and as part of a team.

Key Responsibilities

• Manage reservations, guest inquiries, and booking modifications
• Communicate with guests via phone, email, and messaging platforms
• Support check-ins and check-outs in a primarily self guided environment
• Monitor and update systems including HelloShift and Mews property management software
• Coordinate with housekeeping and maintenance to ensure room readiness
• Assist with daily operational tasks, including tracking arrivals, departures, and special requests
• Maintain clear and consistent communication across all departments
• Support guests with questions, issues, and requests in a timely and professional manner
• Uphold the standards and presentation of the property at all times

What We’re Looking For

• Strong communication skills and professional presence
• Highly organized and detail-oriented
• Comfortable working in a fast-paced, evolving environment
• Ability to problem-solve independently and make sound decisions
• Tech-savvy and able to learn new systems quickly
• Positive, team-oriented mindset
• Previous hospitality, hotel, or customer service experience preferred

What Sets This Role Apart

This is not a traditional front desk role. Larch House operates with a more modern, systems-driven approach to hospitality. We are building processes in real time, and this role offers the opportunity to be part of that growth while developing a strong operational foundation.

Schedule & Compensation

• Full-time and part-time opportunities available
• Flexible scheduling, including evenings and weekends
• Competitive hourly wage based on experience

Why Join Larch House

• Work in a design-forward, growing boutique property
• Be part of a team shaping the guest experience from the ground up
• Opportunity for growth as systems and operations expand
• Collaborative and team-focused environment

Pay: $25.00 - $32.00 per hour

Benefits:

• Flexible schedule
• Health insurance
• Paid time off

Work Location: In person