Guest Services Supervisor - 2nd Shift

Job Summary
We are seeking an energetic and dedicated Guest Services Supervisor to oversee our front desk operations full-time 3pm-11pm shift. In this pivotal role, you will lead a team committed to delivering exceptional guest experiences, ensuring smooth check-in and check-out processes, and maintaining high standards of hospitality.

Your leadership will foster a welcoming environment where guests feel valued and cared for at every interaction. This position offers an exciting opportunity to showcase your hospitality skills and passion for guest relations in a dynamic airport hotel setting.

Responsibilities

• Supervise and coordinate the daily activities of the front desk team during the second shift, ensuring efficient guest check-in and check-out procedures.
• Provide outstanding customer service by addressing guest inquiries, resolving issues promptly, and maintaining a positive attitude.
• Oversee night audit processes, including balancing accounts, reconciling transactions, and preparing reports to ensure financial accuracy.
• Manage multi-line phone systems with professionalism, demonstrating excellent phone etiquette while handling reservations, inquiries, and internal communications.
• Support guest relations by anticipating needs, offering personalized service, and fostering a welcoming atmosphere for all visitors.
• Assist with training and mentoring team members to uphold hotel standards in hospitality management and guest services.
• Collaborate with other departments to ensure seamless operations and exceptional guest experiences throughout the resort.

Qualifications

• Proven experience in hotel or hospitality supervisory roles, with a strong background in front desk operations and guest services.
• Bilingual or multilingual skills are highly desirable (not required) to effectively communicate with diverse guests.
• Previous experience with night audit procedures and multi-line phone systems is preferred.
• Excellent customer service skills with a friendly demeanor and professional phone etiquette.
• Strong leadership abilities to supervise staff effectively during evening shifts while maintaining high standards of hospitality.
• Knowledge of hotel environments, including guest relations best practices and hospitality industry standards.
• Ability to handle multiple tasks efficiently in a fast-paced setting while maintaining attention to detail.

Pay: $21.00 - $23.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person