The Resort General Manager is responsible for the overall leadership and daily operations of the resort, which includes hotel accommodations, event venues, and a family entertainment center. This role oversees all departments to ensure exceptional guest experiences, operational efficiency, and financial success. The General Manager drives strategic planning, staff development, revenue growth, and brand standards while maintaining a strong focus on hospitality excellence.
Key Responsibilities:
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Oversee all resort operations including lodging, events, food & beverage, and entertainment facilities.
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Develop and implement business strategies to achieve financial goals and guest satisfaction targets.
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Lead, train, and motivate department heads and staff to ensure top performance and service quality.
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Manage budgets, forecasts, and operational reporting.
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Maintain compliance with health, safety, and hospitality standards.
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Foster community and partner relationships to enhance resort visibility and reputation.
Qualifications:
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Proven experience as a General Manager or Director of Operations in hospitality or resort management.
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Strong leadership, financial management, and organizational skills.
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Ability to work in a dynamic, guest-focused environment.