GYM ADMINISTRATOR

Key Responsibilities

1. Front Desk & Customer Service

• Greet members and visitors, providing exceptional customer service.
• Handle inquiries related to memberships, classes, schedules, and facilities.
• Manage phone calls, WhatsApp messages, emails, and walk-in inquiries.
• Assist members with registrations, renewals, and payment procedures.
• Address and resolve customer complaints professionally.

2. Membership Management

• Maintain accurate records of new registrations, renewals, cancellations, and membership upgrades.
• Ensure timely follow-up with expired or expiring memberships.
• Maintain proper documentation and verify member details.

3. Operations & Facility Coordination

• Ensure all gym areas, equipment, and amenities are clean, safe, and functional.
• Coordinate with cleaners, maintenance staff, and technicians when needed.
• Regularly inspect equipment and report any damages or maintenance requirements.
• Monitor stock levels (water, towels, cleaning supplies, supplements, merchandise, etc.).

4. Staff Coordination

• Assist in staff scheduling for trainers, instructors, and cleaners.
• Maintain attendance records and daily staff updates.
• Support trainers with client bookings and class management.

5. Finance & Reporting

• Handle daily cash collections and maintain accurate cash, card, and online payment records.
• Generate daily, weekly, and monthly reports (admissions, revenue, inquiries, renewals).
• Submit financial reports to management on time.

6. Marketing Support

• Assist in executing marketing activities such as promotions, events, and special offers.
• Coordinate with the marketing team for social media posts, photos, and updates.
• Maintain displays: posters, banners, standees, and product shelves.

7. Administrative Responsibilities

• Maintain member files, forms, and documentation accurately.
• Prepare notices, announcements, and internal communications as needed.
• Manage inventory of office supplies and front desk materials.
• Ensure adherence to company policies and procedures.

Job Types: Full-time, Permanent