Gym Front Desk Associate

We are looking for a reliable, friendly, and organized Front Desk Associate to be the face of our Brazilian Jiu Jitsu academy. This role is responsible for creating a welcoming environment for members and visitors while supporting daily operations, customer service, scheduling, and administrative tasks.

The ideal candidate is personable, detail-oriented, professional under pressure, and excited to be part of a positive martial arts community.

Key Responsibilities

Member Experience

• Greet students, parents, and visitors with professionalism and energy
• Answer questions about programs, schedules, memberships, and events
• Assist prospective members with tours and trial class check-ins
• Maintain a clean, organized, and welcoming front lobby environment

Administrative Duties

• Respond to emails
• Process memberships, payments, retail sales, and waivers
• Update member accounts and maintain accurate records

Sales & Retention Support

• Follow up with leads and trial students
• Help maintain strong member retention through excellent customer service
• Promote academy events, seminars, and merchandise

Facility Support

• Monitor cleanliness and presentation of common areas
• Coordinate with coaches and staff to support daily academy needs

Pay: $17.00 - $20.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Work Location: In person