FIND_THE_RIGHTJOB.
Istanbul, Turkey
Commissioned by Sultan Suleiman the Magnificent in honor of Hürrem Sultan and built by the legendary architect Mimar Sinan, the Ayasofya Hürrem Sultan Hammam is one of the most distinguished examples of Ottoman bath culture. Today, it brings together a historical atmosphere with a modern approach to service.
In this unique establishment, we are looking for a Hamam Operations Manager to lead our team with the vision of providing a world-class experience to both local and international guests.
We are seeking an experienced professional who will be responsible for all operational processes of the hammam, with a strong background in team management, service quality, hygiene standards, and customer satisfaction. This position involves a wide range of responsibilities, from managing daily operations to long-term strategic planning.
Ensure all hammam operations are carried out smoothly and at the highest quality standards,
Manage, train, and schedule all staff
Develop practices and improvements to continuously enhance the guest experience
Ensure implementation and supervision of cleanliness, hygiene, and health standards
Conduct quality control of spa therapies, product use, and guest feedback
Monitor inventory and oversee procurement and supply processes
Track revenues and expenses, and provide regular weekly/monthly reports to management
Propose campaigns and business development ideas in line with tourism seasons and special events
Minimum 3 years of managerial experience, preferably in hospitality, spa, or wellness sectors
Strong command of English (a second foreign language is a plus)
Strong communication and representation skills, with a high focus on guest satisfaction
A team player with proven leadership skills
Well-versed in hygiene, safety, and quality standards
Flexible and able to adapt to dynamic work hours and high-paced environments
Knowledgeable in tourism, spa, beauty, or hospitality industries
Would you like to be part of a globally recognized brand and work in the management of a historical landmark? If you are passionate about delivering a unique and memorable experience to our guests, we look forward to receiving your application.
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