Handover Specialist Al-Futtaim Automotive BYD

Handover Specialist Al-Futtaim Automotive BYD

Established in the 1930s as a trading business, Al Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions - automotive, financial services, real estate, retail and healthcare - the Group employs more than 35,000 people across more than 20 countries in the Middle East, Asia and Africa.

Overview of the Role:

BYD is a global technology company leading electric mobility, battery innovation and sustainable transport solutions. Guided by the mission "Technological Innovations for a Better Life," BYD is shaping a zero emission future worldwide. As part of Al Futtaim Automotive, the handover specialist will consistently deliver an educational, immersive and exciting experience to all future customers.

The handover specialist prepares customers for their BYD vehicle, sets up the vehicle according to BYD standards, walks the customer through all features, and answers any questions related to electric mobility and the brand.

What You Will Do:

• Ensure the customer journey aligns with the vehicle journey.
• Prepare the vehicle according to BYD standards.
• Hand over vehicles to customers in a customer focused and tailored manner.
• Welcome all showroom visitors, log reasons for visit and forward to relevant team members.
• Provide excellent and delightful customer experience as per company policy and procedures.
• Attend to customer needs, understand their requirements so that a maximum number of enquiries are handled quickly and forwarded responsibly.
• Maintain up to date knowledge of personnel and procedures, product updates, industry trends and news.
• Support the sales team with test drives where required.

Required Skills and Experience:

• Degree education preferred, but not essential.
• Minimum of 2 years of experience in a customer facing role, preferably in luxury retail, airline or similar client oriented environments that showcase high levels of customer experience, branded experiences, drama, public speaking, teaching, sales, event planning or customer care.
• English essential; Arabic desirable.
• Must possess technical knowledge of automobiles, negotiation and influencing skills, and a KSA driving licence.

About the Team:

You'll be joining a performance driven sales team that thrives on discipline, energy, and customer obsession. Whether you're a tech driven closer or a relationship builder, what sets you apart will be your ability to manage leads consistently and turn opportunities into lasting relationships.

What's in it for You:

Competitive base salary + commission structure.
Training via BYD global programs and Al Futtaim's learning ecosystem.
Career progression into senior sales, product, or leadership roles.
Opportunity to represent a pioneering global tech brand with the backing of Al Futtaim's strong market presence.
Comprehensive benefits in line with Al Futtaim policy (medical, insurance, retail discounts, etc.)

The Hiring Process:

We believe in keeping things transparent and fair. Here's what you can expect:
Application - Submit your CV online through our portal.
Video Interview - If shortlisted, record yourself answering a few critical but simple questions.
Talent Acquisition Interview - Discuss your experience, achievements and career fit.
Role Play & Panel Interview - Showcase your sales approach in a practical scenario.
Offer - If selected, we'll make it official and start your journey with BYD.

About Al Futtaim Automotive

A major division of the UAE based Al Futtaim Group, Al Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa. Our core activities include distribution, manufacturing, leasing and after sales, and we are the regional representative of iconic automotive brands such as Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM. We are driven by a customer centric approach, constantly pushing the boundaries on innovation, quality standards and value added service. Our mission is to become the leader in custom made mobility solutions by delivering world class omni channel experiences. We channel local expertise and global trust to deliver a comprehensive portfolio of mobility products - from passenger cars to SUVs, electric vehicles to high performance motorbikes, commercial vehicles to industrial & construction equipment.

This is Al Futtaim Automotive - we empower talent to move forward.