Hardware Asset Mngt & CMDB Specialist

We are looking for an experienced Hardware Asset Management (HAM) & CMDB Specialist to manage and enhance our client’ asset lifecycle and configuration management practices across global operations. This role involves driving end-to-end delivery, process optimization, CMDB governance, and working closely with internal and external stakeholders to ensure data accuracy, compliance, and performance improvement.

Responsibilities:

· Manage end-to-end delivery of HAM and CMDB engagements, ensuring alignment with SLAs, KPIs, and service improvement initiatives.

· Configure robust Identification and Reconciliation rules to ensure reliable CMDB data integrity.

· Monitor CMDB health and proactively resolve data conflicts between authoritative sources.

· Define and maintain standard Configuration Items (CIs), CI relationships, and classification schemas in line with business needs.

· Develop and maintain process documentation, policies, and compliance frameworks for HAM and CMDB.

· Create and enhance application maps using ServiceNow Service Mapping (good to have).

· Configure MID Servers for integrations and data synchronization (optional but desirable).

· Customize ServiceNow environments including scripting, automation, and module configuration.

· Design and manage reports and dashboards to support decision-making and transparency.

· Identify and implement opportunities for continuous service improvement.

· Define, improve, and manage periodic audit and verification processes for asset data.

Conduct regular stakeholder engagements and cadence meetings to communicate status, issues, and opportunities

Qualifications:

· At least 3years of experience on this field

· Strong expertise in ServiceNow HAM and CMDB modules.

· Proven ability to drive operational excellence in IT asset and configuration management.

· Deep understanding of CMDB architecture, CI types, and dependency mapping.

· Experience handling large-scale data integration and reconciliation tasks.

· Excellent documentation and process design skills.

· Strong communication and stakeholder management abilities across global teams.

Preferred Qualifications:

· Experience with Service Mapping and MID Server configuration.

· Ability to write custom scripts within ServiceNow for automation and customization.

· Background in ITIL practices and IT Service Management frameworks.

Certification - ServiceNow CIS, Certified Asset Management Professional

send your CV's to apply@peopleplustech.com

Job Type: Full-time

Pay: ₹50,000.00 - ₹150,000.00 per month

Benefits:

• Work from home