HCV Quality Assurance Analyst

The HCV Quality Assurance Analyst reports to the Compliance & Housing Services Manager under the direction of the Director of Compliance & Housing Services. The HCV Quality Assurance Analyst is responsible for providing the daily operation and administration of all HCV - related functions within the Housing Choice Voucher Program (HCVP), which includes completing quality assurance checks; assisting with internal and external audits, conducting quality assurance reviews of issuance of vouchers and RTAs rent determinations/adjustments HAP contract executions/terminations/annuals, and interim recertifications. This individual ensures operating process and procedures are followed utilizing state of the art information technology solutions and industry best practices resulting in an efficient, accurate, and customer-centric operating environment are maintained and carried out through meaningful audit reviews. Additionally, this individual participates in decision-making of reasonable accommodation request, contributes to the design and implementation of training and staff development initiatives, and provides recommendations to ensure that quality control reviews are conducted in a manner that meaningfully supports staff performance and professional growth.

The omission of specific statements regarding duties does not exclude them from the position if the work is similar, related, or a logical assignment in association with this position.

Essential Duties and Responsibilities:

• Regularly reviews HUD and Authority rules and procedures to ensure accuracy of quality control reviews are established to ensure that Authority quality standards become visible, repeatable and measurable.

• Interprets and applies procedures to maintain required internal control records.

• Performs training, both one on one and in a team/group setting, based on analysis of quality control reviews, assist with identifying best practices in the QA process.

• Cooperates with outside auditors in any undertaking that may expedite their work.

• Prepares reports with analysis of quality control reviews to facilitate error rate tracking, file submission, file status, recertifications, voucher issuance, transfer moves, and other HCVP functions.

• Assists in providing up to date and accurate information regarding HCVP monthly reports and creates new measurements for monitoring the HCVP portfolio.

• Participates in the implementation of department policies, procedures, work processes, forms and checklists, including revision to the HCV Administrative Plan, Owner Manuals, and Participant Handbook; reviews all forms, letters, and other documents used in standard operating procedures.

• Analyzes and applies HUD's Code of Federal Regulations and HCVP Housing notices ensuring staff, families, and owners understand and comply with rules and assures that the interest of the program participants are served and the Authority is protected.

• Responsible for timely and accurate follow-up to complete tasks; opens, reviews, and acts upon all electronic and paper correspondence within established timeline; assures that all correspondence issued is correct and accurate.

• Provides excellent direct customer service to all current and prospective participants participating in the HCVP.

• Coordinates with other HCVP functional areas as required.

• Communicates and provides information by relevant methods internally and externally to assist organizational operations and goals.

• Performs routine and assigned projects based on needs.

• Performs all other related duties as assigned.

• Bachelor’s degree in business, public administration, urban studies, social service, or related field is desirable but not essential. And/or at least five (5) years of HCV experience, supervision experience preferred.

• Requires functional proficiency with technology used on-the-job to include Microsoft Office Suite and proprietary software, and strategic proficiency with using technology applications to support organizational objectives.

• Formal certifications required for the position include but are not limited to HCV Specialist and HCV Rent Calculation, EIV and Fair Housing. Other job-relevant certifications, affiliations and memberships are a plus.

• An equivalent combination of education, training, and experience that provides the required knowledge and abilities will be considered.

• Prior understanding of Section 8 housing and HUD HCVP regulations, processes, etc. is a plus.

• Ability to analyze local housing concerns and recommend Administrative Plan policies that consider these concerns, and comply with federal regulations.

• Ability to work in high-pressure situations and tight timelines.