HD MANAGER I

Position Summary

Division: Quality and Strategic Management (QSM)

Working Title: Quality and Strategic Management (QSM) Program Manager

Direct Supervisor: Executive Director

The QSM Program Manager leads the agency’s Performance Management and Quality Improvement (PMQI) system, ensuring alignment between strategic priorities, program performance, and accreditation standards. The role is responsible for translating agency goals into measurable outcomes, strengthening data systems, and advancing a culture of continuous quality improvement and data-driven decision-making across WCCHD. The position provides both direct supervision and indirect leadership across programs to ensure consistent implementation of PMQI and strategic initiatives. The QSM Program Manager manages a portfolio of strategic, quality improvement, and evaluation activities, ensuring alignment with organizational priorities and successful execution across teams. This role oversees program grant budgets and reporting; establishes and monitors schedules, priorities, and performance standards; and ensures the effective evaluation of programs and organizational performance. The position also leads the development and maintenance of program policies, procedures, standards, and manuals to support consistent and effective operations. Works under limited supervision, with considerable latitude for the use of initiative and independent judgment, and systems-level decision-making.

Essential Duties and Responsibilities

Pursuant to the Americans with Disabilities Act (ADA), reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. This job description outlines the primary duties of the role; however, additional related duties may be assigned.

Data Analytics/Assessment

• Serves as the system administrator for the agency’s performance management platform (QuickBase), including configuration, user access, workflow design, data integrity, and ongoing system enhancements.
• Oversees integrated data systems using proper statistical methods and tools, including data collection, validation, analysis, and reporting workflows, ensuring data integrity and usability.
• Ensures timely and accurate data refresh cycles across dashboards and reporting platforms.
• Applies public health informatics and data systems to support performance management, reporting, and continuous improvement.
• Leads development of actionable reports and visualizations for leadership and Board use.
• Designs and manages agency-wide surveys and assessments (CHA, workforce, program evaluation).
• Translates data and evaluation findings into strategic and operational recommendations.
• Ensures evaluation methods support performance improvement, accountability, and decision-making.
• Serves as the primary point of contact for data-related vendors (i.e., QuickBase, Trinity vendor).
• Serves as Science lead for IRB Committee.

Policy Development/Program Planning

• Leads and supports organizational strategic planning and implementation efforts.
• Translates strategic goals into KPIs, measures, and reporting tools.
• Leads and maintains the agency-wide PMQI framework, including performance tracking, reporting cycles, and accountability structures, which includes the management of the PMQI application in QuickBase and facilitation of the PMQI Executive Committee and QI Champions.
• Manages a portfolio of strategic and quality improvement projects, ensuring timelines, deliverables, and outcomes are met.

Communication and Health Equity

• Determines and implements communication strategies to translate complex data and performance information for diverse audiences.
• Communicates clearly with leadership, staff, and partners through reports, presentations, dashboards, and facilitated discussions.
• Facilitates communication across teams, ensuring alignment, clarity, and accountability.
• Presents data and findings in a way that supports informed decision-making and action.
• Applies principles of equity, inclusion, and justice in data analysis, program planning, and performance measurement.
• Ensures data are analyzed and reported in ways that identify and address disparities and inequities.
• Incorporates equity considerations into strategic planning, quality improvement, and evaluation efforts.

Public Health Sciences

• Applies public health science and evidence to design, implement, evaluate, and improve programs and services.
• Uses evidence-based practices to inform strategic and operational decisions.
• Contributes to strengthening the agency’s evidence base through evaluation and reporting.

Management and Finance

• Develops and contributes to grant narratives to support supplemental funding aligned with QSM priorities.
• Participate in the Funding Opportunity Review Committee.
• Oversees program budgets, including development, monitoring, variance analysis, and compliance.
• Applies financial and program management principles to ensure efficient and effective use of resources.
• Facilitates collaboration and engages teams to achieve program and organizational goals.

Leadership and Systems Thinking

• Leads and coordinates PHAB accreditation and reaccreditation efforts across the agency.
• Coordinates development, implementation, and monitoring of foundational documents (e.g., Strategic Plan, Progress Reports, Impact Reports).
• Facilitates cross-functional planning sessions, leadership meetings, and QI initiatives with clear outcomes and accountability.
• Coaches staff and leadership on performance management, data use, and quality improvement practices.
• Builds relationships across programs to support adoption of systems and processes.
• Identifies and addresses barriers to program and organizational performance.
• Promotes a systems-thinking approach to public health practice and organizational alignment.
• Manages organizational change and supports adaptation to emerging public health needs and priorities.
• Supervises and supports staff, including mentoring, performance management, and professional development.

Other

• May participate on a WCCHD committee or task force.
• In the event of a public health emergency, employees may be called upon to support WCCHD’s response in ways that are outside the usual scope of their job responsibilities. This may involve working hours that are outside the employee’s usual work hours. Employees will not be required to perform duties that are outside of their competence or professional licensure.

Education, Licensure, Certifications, Experience

• Graduation from a four-year college, with a concentration in public health, business or public administration, computer science, statistical analysis, or research methodology required.
• MPH from an accredited school of public health and/or Project management certification (e.g., PMP, CAPM, or equivalent) strongly preferred.
• CPR certified or willingness to obtain.
• Valid Texas driver’s license and access to reliable transportation to all assigned work locations.
• Experience with QuickBase, Public Health Accreditation, Data Dashboard Creation, and Large Group Meeting Facilitation preferred.
• 3–5+ years of experience in public health, healthcare, or government programs involving performance management, quality improvement, or data-driven program management preferred.

Knowledge, Skills and Abilities

• Knowledge of public health systems, practices, and the 10 Essential Public Health Services, including how they inform program planning and evaluation
• Knowledge of local, state, and federal laws related to the program area
• Knowledge of statistical concepts and methods, with the ability to apply them to public health data and performance measurement
• Knowledge of program and project management processes and principles, including planning, prioritization, and execution across multiple initiatives.
• Skills in Excel, or similar data tools (e.g pivot tables, data manipulation, basic analysis functions)
• Skill in conducting qualitative and quantitative research, including development of data collection tools and evaluation methods
• Skill in data collection, management, analysis, and interpretation, including identifying trends and translating findings into actionable recommendations
• Ability to plan, organize, and manage multiple projects or responsibilities simultaneously, including meeting deadlines and adapting to changing priorities
• Ability to analyze and evaluate public health needs, programs, and outcomes using data and evidence
• Ability to develop and implement goals, objectives, policies, and procedures aligned with organizational priorities.
• Ability to synthesize complex information into clear, concise reports and presentations for a variety of audiences
• Strong communication skills, including the ability to clearly explain data, processes, and recommendations to both technical and non-technical audiences
• Ability to identify problems, analyze root causes, and develop practical, data-informed solutions

• Knowledge of public health accreditation standards and processes (e.g., PHAB) and their application to agency operations
• Knowledge of performance management and quality improvement frameworks (e.g., PMQI, PDSA, Lean) and their application in public health settings
• Knowledge of survey design, administration, and analysis, including community health assessments and workforce surveys
• Knowledge of budget development and monitoring, particularly in grant-funded or public sector environments
• Experience with data visualization and reporting tools (e.g., Power BI, Tableau, or similar platforms)
• Experience working with integrated data systems or databases (e.g., QuickBase or similar platforms)
• Ability to facilitate meetings, workgroups, and planning sessions, including guiding teams toward decisions and accountability
• Ability to coach or support staff in quality improvement, data use, and performance management practices
• Ability to translate strategic priorities into measurable performance indicators and reporting frameworks
• Ability to prioritize activities and manage multiple responsibilities.