Head Concierge

Summary:

At the pinnacle of hospitality excellence, the Head Concierge oversees a team dedicated to curating unforgettable guest experiences and leaving lasting impressions. This role demands a genuine passion for people and a collaborative approach to enhancing guest stays through proactive and intuitive service. With unparalleled knowledge of Dubai s vibrant dining scene, hotel amenities, and local attractions, the Head Concierge crafts bespoke itineraries and recommendations that elevate each guest s visit to extraordinary heights.

Responsibilities:

• Lead and inspire the concierge team to deliver unparalleled service and personalized guest interactions.
• Support associates in delivering top-tier customer service across all touchpoints.
• Manage front drive operations and coordinate seamlessly with valet, bellman, and doorman services.
• Optimize staffing levels for peak efficiency and guest satisfaction.
• Maintain impeccable presentation of luggage rooms and hotel assets.
• Engage with guests during peak times, promptly addressing their needs in public areas.
• Review guest feedback with associates to foster continuous improvement.
• Conduct training sessions to refine guest interactions and service excellence.
• Promote hotel amenities and uphold lobby cleanliness and orderliness.
• Develop efficient work schedules aligned with occupancy forecasts.
• Ensure high standards of appearance, punctuality, and performance among team members.
• Supervise the Concierge team to ensure consistent delivery of exceptional service.
• Address guest concerns promptly, collaborating with department heads and management.
• Assist guests with inquiries and arrangements during their stay, balancing operational needs effectively.
• Provide comprehensive information on hotel services and local attractions.