Head of AI & Automations (Amazon Agency)

Head of AI & Automations

About Us

GNO Partners was founded by Gal and Ouriel, who built and exited two successful Amazon brands.

We help Amazon FBA sellers scale their businesses by implementing our proven systems and strategies. Our fully remote team of experts has worked with over 600 brands in the last 3.5 years and is currently partnered with more than 300 active clients.

We are not a “Done-For-You” agency, but a consulting firm with a Done-With-You service model. We provide hands-on expertise to help our clients improve profits and revenues while integrating complete systems, processes, and frameworks so they can scale and manage their Amazon brand like top operators independently, without relying on us long-term.

The Role

We are looking for a Head of AI & Automations to take ownership of how AI and automation are implemented across the company.

We are looking for someone who can deeply understand how our teams work today, identify bottlenecks, errors, and inefficiencies, and then design practical AI-powered systems that improve output, accuracy, and speed across multiple departments.

You will work closely with leadership and department heads and will have a direct impact on operations, product, client delivery, and internal efficiency.

What You'll Be Working On

Brand Analysis Team

Our Brand Analysis department includes 10+ coordinators and handles large volumes of reports and data.

You will:

• Review and map existing workflows for downloading, uploading, and processing reports

• Identify where errors happen and why

• Reduce manual work and mistakes through automation and AI validation

• Design QA layers to improve data accuracy and consistency

• Introduce AI agents to assist with repetitive checks and processes

• Improve internal communication and handoffs

• Build clear dashboards and visualizations using tools like Google Looker Studio or similar solutions

The goal is a smoother, more reliable, and scalable analysis process.

CSM and Consultants Team

Our consultants work closely with clients and rely on internal knowledge, guides, and years of past client conversations.

You will:

• Build AI agents trained on our internal guides, documentation, datasets, and historical Slack conversations

• Structure and clean knowledge so it can be reliably used by AI systems

• Create internal tools that help consultants answer common client questions faster and more consistently

• Reduce repetitive explanations and manual knowledge lookup

The focus here is support, speed, and consistency, not replacing human judgment.

Product and PPC Optimization

We have several manual processes related to PPC optimization and product workflows.

You will:

• Identify repetitive or manual steps that can be automated in the current SOPs

• Implement AI-driven logic to improve efficiency and performance

• Work closely with product and performance teams to enhance our systems

  
  

Accounting and Finance

Our accounting workflows currently involve excessive manual effort and too many errors.

You will:

• Streamline accounting-related processes using automation

• Add AI-driven QA checks to catch mistakes early

• Improve reliability and clarity across finance operations

• Work closely with accounting stakeholders to ensure accuracy and compliance

Company Wiki and Internal AI Knowledge System

A major responsibility of this role will be to build and own a company-wide AI-powered wiki.

We want to take everything we've built internally over the years and turn it into a single, reliable source of truth that our teams can actually use.

This includes:

• Internal guides and documentation from GNO Partners, past and present
• Historical Slack discussions from the Consultants Team and Sales Team
• Internal processes, frameworks, and best practices
• Ongoing internal conversations and updates

You will:

• Design the structure of the company wiki for both Sales and CS teams
• Clean, organize, and maintain internal knowledge so it stays accurate and usable
• Build AI-powered interfaces that allow team members to ask questions in natural language
• Ensure answers are reliable, up to date, and easy to understand
• Continuously improve the system as new knowledge and discussions are created

The goal is for Sales, Consultants, and CS team members to ask questions directly in the company wiki and receive clear, consistent answers.

Ownership of Existing Automations

We already have a significant number of automations running across the company, and this role will take full ownership of them.

This includes automations built in Make.com, integrations with our CRM and sales systems, Slack workflows, internal notifications, group-based automations, and other cross-tool processes that are already live and critical to daily operations.

You will:

• Fully learn and document all existing automations

• Take end-to-end ownership of how they work, why they exist, and how they can be improved

• Be highly available on a daily basis to monitor, fix, and troubleshoot issues as they come up

• Improve reliability, reduce breakages, and simplify complex automation logic where possible

• Proactively identify weak points before they turn into problems

• Act as the main point of contact for anything related to automations across teams

This is a hands-on role. We are looking for someone who enjoys being close to the systems, understands how small failures can create big problems, and takes pride in making sure everything runs smoothly day to day.

Who We're Looking For

• Strong experience building AI-driven workflows and automation systems

• Someone who understands operations and processes, not just AI tools

• Hands-on experience with AI agents, LLMs, and workflow automation

• Comfortable working with data, validation logic, and QA systems

• Experience integrating multiple tools and software platforms

• Clear communicator who can work across teams

• Builder mindset with a focus on real impact and scalability

• Familiarity with basic coding concepts

• Hands-on experience with Make.com or similar automation platforms

Nice to Have

• Experience with Looker Studio or BI tools

• Background in analytics, operations, or performance marketing

• Experience working with internal knowledge bases or Slack data

• Familiarity with accounting or finance workflows

• Experience in fast-growing or remote-first companies

Why Join GNO

• High ownership role with company-wide impact

• Direct access to leadership and decision-makers

• Opportunity to build real, practical AI systems, not experiments

• Fully remote team and flexible environment

• Chance to shape how AI is used across a growing business