Head of Customer Service

Responsibilities:

Develop work plans for enhanced charging service quality. Conduct safety and quality audits during installation, commissioning, maintenance, and emergencies. Monitor departmental tasks and negotiate with partners, DISCOMs, OEMs, and vendors. Organize technical/safety training and policy orientation. Foster a workplace culture that aligns with compliance and ethics.

Requires knowledge of power systems, EV charging solutions, and electronics; familiarity with CPCB, DISCOM, CEA, IE Rules, and State Acts; awareness of labor laws (EPF, ESI, Gratuity, Bonus); and a service mindset focused on safety, sustainability, and customer experience.

Qualifications:

10+ years of relevant experience. Proficient in Microsoft Office. Strong problem-solving, negotiation, and communication skills for consensus-building. Excellent organizational skills for time management and delegation. Ability to work independently, manage projects under deadlines with minimal supervision, and maintain high discipline and compliance. Demonstrates strong ownership, accountability, creativity, adaptability, and a willingness to learn. Service-oriented with a focus on efficiency, safety, and customer satisfaction. Ethical and consistent workplace behavior expected.