Head of E-Commerce Development

ABOUT THE COMPANY

AZADEA Group is a premier lifestyle retail company that owns and operates more than 40 leading international franchise concepts in fashion and accessories, food and beverage, home furnishings, sporting goods, multimedia and beauty and cosmetics across the Middle East and Africa spread across 13 countries overseeing more than 700 stores.

JOB PURPOSE

The Head of E-Commerce Development is responsible for overseeing e-commerce software development methodology and architecture, ensuring clean, smooth, and high-performance applications. He/she defines the short-term and long-term e-commerce technology strategy along with the associated roadmap. The role entails managing the overall e-commerce technology stack and optimizing its performance.

RESPONSIBILITIES

• Identify optimization opportunities across all divisions of e-commerce to improve the group's efficiency and deliver quality service to internal and external clients.
• Create, implement, and oversee a set of technology metrics to measure the effectiveness of the department, suppliers, and performance of the e-commerce digital channels.
• Suggest and implement appropriate e-commerce technology solutions throughout the group, ensuring they cater to projected business growth accordingly.
• Set the e-commerce technology strategy aligned with relevant stakeholders, ensuring adherence to company goals, and oversee its implementation across all entities.
• Update and maintain corporate standards, policies, and procedures for e-commerce, ensuring their consistent implementation across all entities.
• Ensure the implementation of best practices in software development methodologies, including Agile, Scrum, etc.
• Manage the annual budget and business plan for the e-commerce technology department, ensuring projects are implemented accordingly.
• Oversee and plan necessary training sessions for the e-commerce division teams, facilitating the sharing of best practices, processes, and methodologies.
• Plan and manage task implementations in coordination with relevant external consultants.
• Recruit, train, motivate, and evaluate the team to ensure that the department has the necessary skill base, and that staff are optimally motivated and enabled to maximize their potential and contribution to the company.

LANGUAGE & TECHNICAL SKILLS

Language Proficiency

• Fluency in English.

Specific Expertise

• Strong knowledge of SFCC (Salesforce Commerce Cloud) and Hybris systems implementation.
• Proficiency in iOS and Android app development.
• Proficiency in Confluence, Bitbucket, Jenkins, and Bamboo.

EDUCATION

Bachelor's degree in Computer Science, or a related field.

MBA is a plus.

EXPERIENCE

General Experience

A minimum of ten years of experience in a similar role.

Experience in the E-Commerce Retail on both the client and system integration (SI) sides is a plus.

Managerial Experience

Six years of experience in a managerial role.

BEHAVIORAL COMPETENCIES

Business Insight

Applies knowledge of business and the marketplace to advance the organization's goals. For example, leverages insights to shape and drive critical initiatives. Shares industry developments with the team; helps them grasp business and industry fundamentals and understand how they contribute.

Tech Savvy

Anticipates and adopts innovations in business-building digital and technology applications. For example, ensures that the team has adequate resources to invest in technology advancements and the training to use them well. Deploys some new technologies to enhance effectiveness of the group and business.

Cultivates Innovation

Creates new and better ways for the organization to be successful. For example, approaches professional work in unique or innovative ways. Offers original ideas. Appreciates others' creative ideas and solutions and provides helpful input to enhance them.

Optimizes Work Processes

Knows the most effective and efficient processes to get things done, with a focus on continuous improvement. For example, uses metrics and benchmarks to monitor accuracy and quality. Takes steps to make methods productive and efficient. Promptly and effectively addresses process breakdowns.

Drives Results

Consistently achieves results, even under tough circumstances. For example, emphasizes the importance of results; encourages a sense of urgency in others; challenges poor outcomes or unproductive behaviors. Provides assistance or encouragement to help others over obstacles.

Develops Talent

Develops people to meet both their career goals and the organization's goals. For example, consistently shares ideas, insight, and best practices to help people reach their development goals and achieve optimal results. Shares targeted feedback in a prompt, constructive, and encouraging manner.

Manages Ambiguity

Operates effectively, even when things are not certain or the way forward is not clear. For example, responds effectively to unclear situations, seeks to resolve ambiguity and make progress. Seeks guidance on how to adapt to changes, responds with appropriate composure and effectiveness.