Head of Operations

Shape the Future of a Luxury Fitness & Wellness Club in Qatar as a Head of Operations.

Are you a visionary operations leader ready to redefine the wellness experience? A pioneering fitness and wellness club in Doha, Qatar, is searching for a Head of Operations to elevate its innovative approach to holistic well-being. This is your chance to join a team dedicated to excellence and contribute to a brand that's setting new standards in the industry.

The Impact You'll Make

As Head of Operations, you'll be at the forefront of optimizing daily operations across all facilities, spanning fitness, wellness, food and beverage, and retail. You will:

• Lead and inspire department heads, ensuring our high standards are consistently met.
• Implement and evolve robust operating procedures as we grow.
• Champion exceptional service consistency, balancing operational efficiency with a luxurious client experience.
• Drive initiatives to boost efficiency, reduce costs, and maximize revenue.
• Define and analyze key performance indicators to guide continuous improvement.
• Collaborate with leadership to manage budgeting, forecasting, and financial performance.
• Cultivate a high-performance culture, fostering the growth and development of your team.
• Oversee workforce planning, scheduling, and training programs.
• Ensure outstanding client satisfaction, retention, and feedback integration across all business units.
• Prepare our operational systems for seamless expansion into new locations and formats.
• Support the launch of new branches and evaluate technology platforms for optimal operations.

Your Skills and Experience

We are looking for a highly strategic and hands-on professional with a proven track record in operations leadership. You will bring:

• Extensive progressive experience in operations leadership, ideally within the fitness, hospitality, or wellness sectors.
• Demonstrated success in managing large, multi-departmental teams with a strong focus on service excellence.
• Strong business acumen, including experience with financial management, budget control, and data-driven decision-making.
• A history of building scalable systems, processes, and infrastructure.
• Excellent computer and reporting literacy.
• High integrity, resilience, and emotional intelligence.
• A strategic mindset coupled with a proactive, execution-oriented approach.
• The ability to inspire and uplift teams through calm, confident leadership.
• A natural client-centric and detail-oriented focus.

The Executives in Sport Group are retained on behalf of the fitness and wellness company to appoint a Head of Operations. All direct applications and CV's will be forwarded to The Executives in Sport Group.

We ask that applicants complete our diversity monitoring form. You are not obliged to answer any of these questions but the more information you supply, the more effective our monitoring will be.

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Please note that due to the volume of applications received, we are unable to provide specific feedback on unsuccessful application