Head of Operations

Sales & Operations Head – Build What Others Think Is Impossible

Location: Gurgaon

Experience: 18–22 years

Reports To: Managing Director

Business: 80 EBOs | 200 MBOs | E-Commerce

Scale Today: ₹100 Cr | Mandate: ₹300 Cr in 24–36 months

The Mandate

This is not a role for operators.

This is a role for builders .

We are an Indian ethnic wear brand ready to leap from ₹100 Cr to ₹300 Cr . The ambition is bold, the timeline is aggressive, and the expectations are uncompromising. We are looking for a Sales & Operations Head who can make the unthinkable possible , move with relentless urgency , and build a business that scales with speed, discipline, and heart.

Reporting directly to the Managing Director , this role sits at the very core of the company’s growth engine.

Who You Are

You are someone who:

• Thinks like a founder , not a functional head.
• Has built and scaled businesses—not just managed them.
• Operates with an extreme bias for action and speed.
• Is deeply passionate about creating something meaningful and lasting.
• Demands excellence—from self and from teams.
• Builds strong leaders, not just large teams.
• Thrives in ambiguity and turns pressure into performance.

What You Will Own

1. End-to-End Business & P&L Ownership

• Own topline, profitability, and execution across EBOs, MBOs, and E-Commerce.
• Build and deliver the roadmap to scale from ₹100 Cr to ₹300 Cr in 24–36 months.
• Drive a tight business cadence—daily reviews, weekly actions, quarterly outcomes.

2. Merchandising Excellence (Core Growth Lever)

• Own the merchandising strategy across channels—right product, right quantity, right place, right time.
• Drive assortment planning, range architecture, pricing, and margin management.
• Improve sell-through, inventory turns, and GMROI across EBOs, MBOs, and digital.
• Partner closely with design and sourcing teams to align product creation with commercial outcomes.

3. Business Development & New Store Openings (EBO / Franchise)

• Lead aggressive new store expansion across metro, Tier 1, and high-potential Tier 2 cities.
• Drive site identification, feasibility, ROI evaluation, and faster store rollouts.
• Build a high-quality, disciplined franchise network with strong partner economics.
• Ensure flawless store launch execution and rapid ramp-up to productivity.

4. High-Performance Retail Operations

• Set gold standards for store operations, VM, manpower productivity, and customer experience.
• Drive LFL growth, ATV, UPT, conversion, and shrinkage control.
• Build scalable SOPs that enable speed without compromising brand integrity.

5. MBO & Distribution Growth

• Transform the 200+ MBO network into a consistent, scalable growth engine.
• Expand distribution, deepen regional penetration, and improve partner productivity.
• Drive visibility, merchandising dominance, and secondary sales.

6. E-Commerce & Omni-Channel Scale-Up

• Build E-Commerce as a meaningful, profitable channel across marketplaces and D2C.
• Drive assortment strategy, pricing discipline, visibility, and conversion.
• Enable true omni-channel execution—single inventory, single customer view, single brand experience.

7. Build a Championship Team

• Hire, develop, and lead a best-in-class sales, merchandising, and operations leadership team .
• Create a culture of ownership, speed, accountability, and execution excellence.
• Raise the performance bar year after year.

What You Bring

• 18–22 years of leadership experience in retail, apparel, fashion, or ethnic wear.
• Proven track record of scaling multi-channel retail businesses aggressively.
• Strong exposure to merchandising, franchise expansion, and e-commerce.
• Deep commercial acumen with hands-on P&L ownership.
• High energy, resilience, and an obsession with outcomes.

Why This Role Is Career-Defining

You will not inherit a system—you will build one .

You will work directly with the MD to shape strategy and execution.

You will be measured by impact, not intent.

You will leave behind a business that is materially bigger, stronger, and future-ready.

If you are looking for comfort, this role is not for you.

If you are driven by impact, ownership, and legacy , this is your calling.

Please review the JD carefully and apply only if your experience closely aligns with the role and its mandate.