Head of Owner Experience & Operations

We are launching a premium property management company in Dubai and are looking for a polished, confident and highly organised Head of Owner Experience & Operations.

This is a front-facing leadership role for someone who can manage landlord relationships, oversee operations, deliver a premium owner experience and confidently represent the brand across social media and video content.

Responsibilities

• Handle landlord and owner enquiries, onboarding and follow-ups
• Manage owner communication and service experience
• Supervise property executives, admin and maintenance coordination
• Ensure CRM updates, documentation and follow-ups are completed
• Support lead conversion from calls, WhatsApp and digital campaigns
• Appear in company reels, educational videos and social media campaigns regularly
• Work closely with marketing to create landlord-focused content
• Represent the brand professionally both online and offline
• Maintain a premium, organised and high-trust client experience

Requirements

• Excellent spoken and written English
• Strong client-facing personality and communication skills
• Confident and professional on camera
• Comfortable creating frequent short-form video content and reels
• Highly organised with strong follow-up discipline
• Experience in real estate, property management, luxury hospitality, aviation, developer customer care or premium client service preferred
• Hindi/Urdu is an advantage
• Arabic is a plus
• Presentable, calm, polished and trustworthy

Please apply with your CV, recent professional photo and social media profile links (if available).

Pay: AED10,000.00 - AED12,000.00 per month

Work Location: In person