Head of People & Operations

Title: Head of People & Operations

Location: Austin, TX (hybrid)

Reports to: CEO

Comp: $150,000–$180,000 base, 10–20% target bonus, based on experience and impact

About LeasePoint

We’re an AI-enabled equipment finance platform powering vendor programs at scale. Founded in 2016 in Austin; we've funded over $500M since inception. Think high-velocity originations, clean credit, and a B2B partner model vendors love.

Why this role exists

We’re adding a leader who lives at the intersection of people, process, and performance. You’ll rally the team, run the operating cadence, and be the CEO’s right hand. Your north star: a high-trust, high-accountability culture that hits plan.

What you’ll do

• Build the people engine: recruiting ops, onboarding, training, recognition, performance management, and corrective action when needed

• Set the operating cadence: weekly scorecards, WBR/MBR meetings, SLAs, and crisp follow-through across Sales and Ops

• Own the standards: attendance, dress code, policies, and consistent enforcement with empathy

• Run comp cycles: levels, pay bands, bonus/commission governance, promotions and merit reviews

• Coach managers: 1:1s, ride-alongs, call reviews, playbooks, and KPI-driven development for sales and ops teams

• Manage escalations: customer issues, cross-team blockers, and time-sensitive decisions alongside the CEO

• Partner on systems: work with our tech/process lead on HRIS/ATS/CRM/reporting so the machine runs smoothly

How success is measured

• 30 days: meeting cadence live, company scorecard published, policy audit complete

• 60 days: manager playbook rolled out, hiring/onboarding SLAs active, comp/bonus framework proposed

• 90 days: process adherence above 95%, first quarterly performance cycle completed, preventable escalations trending down

• 6–12 months: improved manager quality (eNPS/manager scores), stronger pipeline and service KPIs, clean audit-ready people ops

What you bring

• 7–12+ years across People and Operations, including 3+ years leading managers

• Track record standing up cadences, KPIs, and performance management in a growth environment

• Comfortable holding the line on standards while staying people-first

• Working knowledge of compliance, compensation design, and investigations with counsel when needed

• Systems-literate: HRIS/payroll, ATS, CRM, basic BI; clear, concise written communication

Benefits

• Medical, dental, vision with employer contribution

• 401(k) with company match

• PTO plus paid holidays

• Paid parental leave

• Learning and development stipend

• Commuter benefits

• Hybrid flexibility in Austin, modern office, on-site parking

Job Type: Full-time

Pay: $150,000.00 - $180,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person