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Head of People Operations
The Role
About The Role This role is advertised under MENA Assistance but operates at parent company MMC Group level. MMC Group is a founder-led, medium-sized and scaling group operating across automotive services, technology, and media, with multiple operating companies and locations. We are hiring a Head of People Operations to lead and deliver the Group’s people function, strengthening structure, consistency, and resilience as the organisation continues to grow. This is a hands-on leadership role for an experienced people operations professional who enjoys owning execution and evolving practical people operations within a dynamic, founder-led environment. This role owns delivery of people operations end-to-end and is accountable for both process and outcomes. Key Responsibilities: - Own and manage people operations across the Group - Manage contracts, visas, compliance, onboarding, probation, and exits - Lead recruitment delivery, ensuring roles are clearly defined and hiring is structured - Oversee employee relations and performance management - Draft, maintain, and enforce HR policies and people-related SOPs - Design and maintain clear organisational structures and reporting lines - Build organisational resilience through clear structure, documentation, and well-defined processes - Manage salary structures, reviews, promotions, and role changes
Requirements
We are the regions leading provider of innovative motorist support solutions that contribute to positive vehicle ownership experiences. Our services help to create unforgettable customer experiences which in turn forge strong connections and relationships between Consumer and Brand.
About The Role This role is advertised under MENA Assistance but operates at parent company MMC Group level. MMC Group is a founder-led, medium-sized and scaling group operating across automotive services, technology, and media, with multiple operating companies and locations. We are hiring a Head of People Operations to lead and deliver the Group’s people function, strengthening structure, consistency, and resilience as the organisation continues to grow. This is a hands-on leadership role for an experienced people operations professional who enjoys owning execution and evolving practical people operations within a dynamic, founder-led environment. This role owns delivery of people operations end-to-end and is accountable for both process and outcomes. Key Responsibilities: - Own and manage people operations across the Group - Manage contracts, visas, compliance, onboarding, probation, and exits - Lead recruitment delivery, ensuring roles are clearly defined and hiring is structured - Oversee employee relations and performance management - Draft, maintain, and enforce HR policies and people-related SOPs - Design and maintain clear organisational structures and reporting lines - Build organisational resilience through clear structure, documentation, and well-defined processes - Manage salary structures, reviews, promotions, and role changes
Requirements
- Minimum 8 years’ experience in HR / People Operations - Proven end-to-end ownership in a founder-led, SME, or fast-scaling organisation - Strong working knowledge of UAE labour law and visa processes - Practical, structured, and execution-focused approach - Bachelor’s degree in Human Resources, Business Administration, or a related discipline - CIPD qualification (Level 5 or Level 7), or similar, is preferred
We are the regions leading provider of innovative motorist support solutions that contribute to positive vehicle ownership experiences. Our services help to create unforgettable customer experiences which in turn forge strong connections and relationships between Consumer and Brand.
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