Head of Process Excellence

As Lendo continues to scale, we’re seeking a proactive and highly analytical Head of Process Excellence to strengthen our operational foundations and drive organisation-wide efficiency. In this role, you’ll play a key part in reviewing, optimising, and redesigning critical processes-starting with Credit-while partnering closely with cross-functional teams to build scalable, well-controlled workflows that support Lendo’s rapid growth.

Key Responsibilities:

• Process Mapping & Analysis: Lead the end-to-end mapping and detailed analysis of current-state processes within the Credit function, identifying bottlenecks, inefficiencies, control gaps, and areas for automation.
• Gap Identification & Optimization: Proactively identify opportunities for process improvement, simplification, and optimization. Design and implement future-state processes that enhance efficiency, reduce risk, improve accuracy, and positively impact customer experience.
• Credit Process Enhancement: Specifically for the Credit function, work closely with Credit Underwriters, Analysts, and Collections teams to refine credit assessment
• workflows, loan origination processes, monitoring procedures, and collections strategies to ensure optimal performance and risk mitigation.
• Cross-Functional Collaboration: Collaborate extensively with stakeholders across various departments (Risk, Finance, Sales, Technology, Operations) to understand their process needs, gather insights, and ensure seamless integration of improved processes.
• Performance Metrics & Monitoring: Establish clear performance metrics and KPIs for new and improved processes. Continuously monitor their effectiveness, identify deviations, and implement corrective actions.
• Documentation & Standardization : Develop and maintain comprehensive documentation for all optimized processes, standard operating procedures (SOPs), and policy guidelines to ensure consistency and compliance.
• Technology Integration: Work with the Technology team to leverage automation tools, software solutions, and data analytics to enhance process efficiency and effectiveness.
• Change Management: Champion change initiatives related to process improvements, ensuring smooth adoption by relevant teams through effective communication, training, and support.
• Risk & Compliance: Ensure all process improvements comply with internal policies, regulatory requirements (e.g., SAMA guidelines where applicable), and best practices in risk management.
• Culture of Excellence: Foster a continuous improvement mindset across the organization, encouraging teams to identify and propose process enhancements.

Qualifications:

• Bachelor's degree in Business Administration, Finance, Engineering, Operations
• Management, or a related field. Master's degree or relevant certifications (e.g., Lean Six Sigma, PMP, CBAP) highly desirable.
• Minimum of 8-10 years of experience in process improvement, business analysis, operational excellence, or a similar role, with a strong preference for experience within the financial services or fintech industry.
• Proven track record of successfully identifying, designing, and implementing significant
• process improvements that have led to tangible results (e.g., cost savings, efficiency gains, risk reduction).
• Deep understanding of credit lifecycle processes within a lending environment is a significant advantage.
• Strong analytical and problem-solving skills, with the ability to break down complex problems and propose practical solutions.
• Excellent communication, presentation, and interpersonal skills, with the ability to influence and collaborate effectively with stakeholders at all levels.
• Proficiency in process mapping tools (e.g., Visio, Lucidchart, Miro) and project management software.
• Experience working in a fast-paced, agile startup environment is a plus.
• Fluency in English & Arabic is required.
• Deep understanding of the Saudi Arabian business context and local regulatory landscape is a plus.