Head of Recruiting Operations

Job Title: Head of Recruiting Operations

Department: Recruiting

FLSA Status: Exempt

Reports to: President

Position Summary:

General purpose:

This role does not directly manage recruiters, but is responsible for the strategy, infrastructure, and optimization of the recruiting organization—ensuring teams have the tools, processes, training, and vendor partnerships needed to deliver at a high level.

You will play a critical role in enabling recruiting performance, improving efficiency, and supporting company growth.

What You’ll Do

Own recruiting strategy and delivery framework
Design and evolve recruiting workflows, processes, and best practices to improve speed, quality, and consistency
Lead recruiting tools and technology
Oversee ATS/CRM systems and sourcing tools, ensuring they are optimized, adopted, and delivering value
Manage external vendor relationships
Partner with job boards, sourcing platforms, and recruiting vendors to enhance talent pipelines and manage spend
Drive continuous improvement
Identify gaps in performance and implement process improvements that increase recruiter productivity and results
Build and deliver training programs
Train recruiting teams on tools, workflows, and best practices to ensure consistent execution
Support hiring and onboarding of recruiters
Partner with leadership to attract, hire, and onboard new recruiting talent
Use data to inform decisions
Track and analyze recruiting metrics to guide strategy, tool investment, and process improvements

Required Skills and Experience

10+ years of experience in staffing, recruiting operations, or recruiting leadership
Strong understanding of recruiting workflows, tools, and delivery models
Experience working with ATS/CRM systems and sourcing platforms
Proven ability to improve processes and drive adoption across teams
Strong communication, training, and stakeholder management skills
Experience working with the different tool vendors

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