Head of Supply Chain & Global Logistics (Mandarin Native)

Job Title: Head of Supply Chain & Global Logistics or Global Supply Chain Operations Manager

Location: Dubai, UAE

Department: Supply Chain

Experience: Minimum 8+ years in international supply chain & logistics management

Reports to: Managing Director / CEO

Direct Reports:

• Dubai Supply Chain Team - Logistics Executives, Documentation Officers & Order Processing Coordinators
• Country/Regional Heads of Import Operations (functional oversight)

Role Overview

He/She will lead and oversee the entire end-to-end international supply chain operations across China, India, Dubai, and African import markets.

This role will act as the central control tower for sourcing, quality control, logistics coordination, order processing, shipment clearance monitoring, and strategic reorder planning.

The Dubai supply team will report directly to this position.

Strategic Impact of This Role in Your Business

For your type of trading company this person becomes:

• Your supply chain command center
• QC controller
• And long-term scaling pillar

Key Responsibilities

• Strategic Supply Chain Leadership
• Oversee complete end-to-end supply chain operations from supplier to final import destination.
• Act as functional head of logistics and import coordination.
• Develop supply chain strategy to ensure timely product availability across markets.
• Coordinate orders, production planning, and quality control procedures with supply offices.
• Oversee QC teams to ensure compliance with specifications and checklists.
• Ensure adherence to agreed standards, specifications, packaging, labeling, port instructions and documentation.
• Dubai Operations Control
• Supervise Dubai-based supply team.
• Ensure all orders are processed accurately and on time.
• Validate shipping instructions, specifications, and documentation prior to dispatch.
• Monitor container planning and shipment scheduling.
• Coordinate with on-ground import teams for:
• Clearing status
• Shipment tracking
• Feedback reporting
• Resolve shipment discrepancies and manage supplier claims.
• Reorder Planning & Supply Strategy
• Work with import teams to forecast demand.
• Plan reorder cycles considering clearing timelines and port delays.
• Optimize lead times and working capital efficiency.
• Quality Control Oversight
• Supervise QC processes in China, India, and import destinations.
• Establish SOPs for inspection and compliance.
• Ensure product consistency across markets.
• Lead Dubai supply chain team.
• Establish KPIs and accountability structure.
• Improve operational efficiency and reporting transparency.

Ideal Candidate Profile

• 8+ years of international supply chain leadership experience
• Experience managing cross-border sourcing (China mandatory; India preferred)
• Strong knowledge of international shipping, Incoterms, documentation, and clearing processes
• Experience managing QC teams
• Strong negotiation and vendor management skills
• Experience handling Africa-bound shipments is a major advantage
• Strong ERP and order management system exposure

KPIs

• On-Time Shipment Rate: Target: 95%+ shipments dispatched as per planned schedule
• Order Accuracy / Specification & Checklist Errors: Target: 99% documentation & specification accuracy
• Quality Compliance Rate: Target:
• Cost Savings / Freight Optimization: > 8% improvement over last year
• Claim Resolution Time: Target: Resolve supplier/shipment claims within 14 days
• Team Performance & Reporting: Monthly reporting accuracy and transparency